Ashley Rehabilitation and Health Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 43 Google reviews

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What this means for your family
While some families report excellent outcomes with the therapy team, the facility has a concerning pattern of reports regarding medication delays and poor responsiveness to patient needs. If you choose this facility, we strongly recommend that a family member visits frequently to monitor medication administration and hygiene, and that you establish a clear line of communication with the administrative staff early on.
Google Reviews
Google Reviews
43 reviews on Google“Ashley Rehabilitation and Health Care Center receives highly polarized reviews, with some families praising the dedicated therapy and nursing staff, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with medication administration, responsiveness to call buttons, and basic hygiene standards. Prospective families should be aware that experiences appear inconsistent, ranging from excellent rehabilitative care to reports of dangerous lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and accommodating administrative staff
- Clean and well-maintained facility (noted by some)
- Compassionate and attentive individual nurses
Concerns
- Significant delays or failure to administer prescribed pain and essential medications (mentioned by 4 reviewers)
- Slow or non-existent response to call buttons and patient requests (mentioned by 4 reviewers)
- Poor hygiene, including dirty rooms and failure to assist with personal care (mentioned by 4 reviewers)
- Unprofessional communication and dismissive attitude from nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's daily routine?
- 2What specific protocols do you have in place to ensure that medications, especially pain management, are administered accurately and on a strict schedule?
- 3How does the nursing team prioritize responding to call buttons to ensure that residents' needs and personal care requests are met promptly?
- 4Could you walk us through your daily cleaning and housekeeping schedule to ensure that resident rooms and common areas are kept consistently tidy?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6What kind of social activities or daily outings do you organize to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“She didn’t get pains meds for her first two days, her room was dirty, it took me 20mins to clean the food from prior residents off the remote in her room.”
“My mom went to a different rehab and they told me that she would never heal and to put her on hospice... She left there and went to Ashlee and Ashlee has her almost fully healed in a short period of time.”
“The wait time from when you push your help button until you see a face is so long many times I would have to go out unto the hallway to find someone for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues with families filing nine complaints highlighting serious problems including nursing staff shortages, medication management failures, and quality of care concerns. While all 54 deficiencies across six surveys show correction dates, the recurring patterns in nursing staffing, infection control, fire safety, and protection from abuse indicate ongoing operational challenges that families should carefully evaluate before placement.
Apr 28, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2025Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Jun 9, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 1, 2024Complaint4
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nov 1, 2024Routine23
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 9, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 1, 2024
$65,473
Ownership & Operations
Who Operates This Facility
Ashley Rehabilitation and Health Care Center
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit ashleyhealth.com
Medicare data downloads
Original nursing home datasets
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