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Nursing HomeMedicaid

Ashley Rehabilitation and Health Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

2600 N 22nd Street, Rogers, AR 72756100 bedsLicensed & Active
Google rating
3.2/5

based on 43 Google reviews

5
4
3
2
1
Ashley Rehabilitation and Health Care Center Nursing Home in Rogers, AR — Street View
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What this means for your family

While some families report excellent outcomes with the therapy team, the facility has a concerning pattern of reports regarding medication delays and poor responsiveness to patient needs. If you choose this facility, we strongly recommend that a family member visits frequently to monitor medication administration and hygiene, and that you establish a clear line of communication with the administrative staff early on.

Google Reviews

Google Reviews

43 reviews on Google
Ashley Rehabilitation and Health Care Center receives highly polarized reviews, with some families praising the dedicated therapy and nursing staff, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with medication administration, responsiveness to call buttons, and basic hygiene standards. Prospective families should be aware that experiences appear inconsistent, ranging from excellent rehabilitative care to reports of dangerous lapses in medical oversight.

Quality Themes

Tap a score for details
Food6.0Staff4.0Clean4.0Activities7.0Meds2.0MemoryN/AComms3.0Value3.0

Strengths

  • Effective physical and occupational therapy
  • Helpful and accommodating administrative staff
  • Clean and well-maintained facility (noted by some)
  • Compassionate and attentive individual nurses

Concerns

  • Significant delays or failure to administer prescribed pain and essential medications (mentioned by 4 reviewers)
  • Slow or non-existent response to call buttons and patient requests (mentioned by 4 reviewers)
  • Poor hygiene, including dirty rooms and failure to assist with personal care (mentioned by 4 reviewers)
  • Unprofessional communication and dismissive attitude from nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(1)'18(1)'21(6)'23(2)'25(9)'26(6)

Distribution · 49 analyzed

5
24
4
3
3
0
2
2
1
20

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's daily routine?
  • 2What specific protocols do you have in place to ensure that medications, especially pain management, are administered accurately and on a strict schedule?
  • 3How does the nursing team prioritize responding to call buttons to ensure that residents' needs and personal care requests are met promptly?
  • 4Could you walk us through your daily cleaning and housekeeping schedule to ensure that resident rooms and common areas are kept consistently tidy?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
  • 6What kind of social activities or daily outings do you organize to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

She didn’t get pains meds for her first two days, her room was dirty, it took me 20mins to clean the food from prior residents off the remote in her room.

Daughter of rehab patient · 2024☆☆☆☆

My mom went to a different rehab and they told me that she would never heal and to put her on hospice... She left there and went to Ashlee and Ashlee has her almost fully healed in a short period of time.

Daughter of resident · 2026★★★★★

The wait time from when you push your help button until you see a face is so long many times I would have to go out unto the hallway to find someone for her.

Granddaughter of resident · 2016☆☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
86%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
14.4%
AR
10.1%
Benton
15.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
15.3%
AR
11.0%
Benton
17.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.7%
Worse than Avg
Here
85.7%
US
95.5%
AR
96.1%
Benton
96.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.2%
Mixed vs Avgs
Here
3.2%
US
12.1%
AR
1.4%
Benton
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
19.4%
AR
14.0%
Benton
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.2%
Mixed vs Avgs
Here
11.2%
US
15.5%
AR
11.1%
Benton
10.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.9%
Better than Avg
Here
89.9%
US
79.8%
AR
77.7%
Benton
84.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.0%
Better than Avg
Here
93.0%
US
81.8%
AR
82.0%
Benton
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AR
1.3%
Benton
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
10 complaint-triggered
$65,473 in fines

This facility has persistent issues with families filing nine complaints highlighting serious problems including nursing staff shortages, medication management failures, and quality of care concerns. While all 54 deficiencies across six surveys show correction dates, the recurring patterns in nursing staffing, infection control, fire safety, and protection from abuse indicate ongoing operational challenges that families should carefully evaluate before placement.

Apr 28, 2026Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 12, 2025Routine
9
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Jun 9, 2025Complaint
2
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 1, 2024Complaint
4
0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Nov 1, 2024Routine
23
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0837Potential for harm · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0847Potential for harm · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0941Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0946Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0949Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jan 9, 2024Complaint
1
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Nov 1, 2024

$65,473

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ashley Rehabilitation and Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

56 facilities nationwide

Ownership & Management

Owners

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Drake, TimothyContracted Managing EmployeeDrake, TimothyOfficer / DirectorLtc Management Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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