Ingham County Medical Care Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews

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What this means for your family
While the facility is praised for its modern environment and therapy programs, families should be extremely cautious regarding the quality of direct nursing care. We strongly recommend conducting unannounced visits and asking specific questions about their protocol for managing dementia-related agitation and their process for communicating patient falls to family members.
Google Reviews
Google Reviews
40 reviews on Google“Ingham County Medical Care Facility (Dobie Road) receives highly polarized feedback, with some families praising the facility's cleanliness and therapy services while others report severe neglect and communication failures. Recurring complaints involve poor hygiene, inadequate staffing, and issues with discharge planning or patient safety. Prospective families should be aware of the significant disparity between positive reviews regarding the facility's appearance and negative reports concerning the quality of direct patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Professional physical and water therapy services
- Welcoming environment for short-term rehab
- On-site physician availability
Concerns
- Neglect and poor hygiene (e.g., bedsores, leaving patients in soiled clothing) (mentioned by 3 reviewers)
- Poor communication regarding patient status and falls (mentioned by 3 reviewers)
- Inadequate staffing levels and overworked nurses (mentioned by 2 reviewers)
- Issues with discharge planning and insurance/billing transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of hygiene and comfort, what specific protocols and check-in schedules do you have in place to ensure residents are kept clean and comfortable throughout the day?
- 2How do you ensure that family members are kept in the loop regarding changes in a resident's health status or if an unexpected fall occurs?
- 3With the facility's strong focus on physical and water therapy, how do you integrate these services into the daily routine for residents who are not here for short-term rehab?
- 4What steps are being taken to improve the dining experience and ensure that meal times are both nutritious and enjoyable for the residents?
- 5Since on-site physicians are available, how does the coordination work between them and the nursing staff to ensure consistent medication management and care planning?
- 6How do you manage communication regarding discharge planning and billing to ensure families feel fully informed and supported throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff are great however they are over worked. The physical therapist is a joke. To get released you have to be able to say the name correctly. They did not push him.”
“My mother came home with a stage 3 bed sore. She was suppose to be there for Caridiac rehab and she didn't get that. She was suppose to be walked every hour on the hour during waking hours and that didn't happen.”
“As a nurse practitioner, who has had the opportunity to collaborate with the team at DOBIE Road, I can confidently say that this is one of the most compassionate and well run, subacute, rehab, and nursing facilities I’ve encountered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 22 deficiencies, with recurring concerns about medication management, food safety and nutrition, and resident protection from abuse or neglect appearing across multiple recent surveys. The facility shows persistent issues with care planning, safety hazards, and staffing adequacy, though all violations report correction dates, indicating ongoing efforts to address systemic problems with resident care quality.
Dec 15, 2025Routine16
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Dec 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 11, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 11, 2024Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jul 11, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Jul 26, 2023
14-day denial
Ownership & Operations
Who Operates This Facility
Ingham County Medical Care Facility
government
Ownership & Management
Owners
County of Ingham
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit dobieroad.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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