Medilodge of Okemos
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 121 Google reviews
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What this means for your family
This facility is visually impressive and often praised for its therapy team, making it a potential option for short-term rehab. However, the recurring reports of severe understaffing and slow response times are a significant risk. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's basic needs and medication management.
Google Reviews
Google Reviews
121 reviews on Google“Medilodge of Okemos receives highly polarized feedback, with many reviewers praising the facility's cleanliness, modern aesthetic, and friendly staff, while others report severe concerns regarding chronic understaffing and neglect. Families should be aware of a recurring pattern where residents reportedly wait long periods for assistance, experience medication errors, or suffer from poor communication between shifts. While some families report excellent rehab outcomes, others describe distressing experiences involving basic hygiene and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Welcoming and professional front-desk staff
- Effective physical and occupational therapy programs
- Warm and friendly nursing/CNA interactions (when staff is available)
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Poor communication between shifts and with family members (mentioned by 5 reviewers)
- Inadequate hygiene care (bathing, changing, toileting) (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Poor food quality and lack of flavor (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that family input to improve daily operations?
- 2Given the high volume of residents, what is your current process for ensuring call lights are answered promptly and that personal hygiene needs are met consistently?
- 3Could you walk me through how your team manages medication administration to ensure accuracy and timely delivery for residents?
- 4Communication between shifts and with families is so important to us—what systems do you have in place to keep us updated on any changes in our loved one's care?
- 5I see that your therapy programs are highly regarded; how do you integrate those sessions into the daily routine to keep residents engaged and active?
- 6We've heard mixed feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served here?
Personalized based on this facility's data
Key Review Excerpts
“The staff was super friendly and helpful. Medical team was efficient and extremely caring.”
“The place is nice looking and the caretakers were very kind to my mother but they are way understaffed and they are too busy to give people proper attention. We would ask for something and they'd say ok and leave and then never come back.”
“My Dad made a point to say one of your CNAs, Sky, was the best CNA he has ever encountered in any healthcare setting. He went above and beyond to help my Dad shower”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Okemos shows consistent deficiency patterns across three surveys, with recurring issues in medication management, fire safety systems, and care planning appearing in each inspection. The facility has corrected all identified problems, but the persistence of medication errors and safety violations across multiple years suggests ongoing operational challenges that families should discuss during visits.
Sep 5, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2024Routine12
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 27, 2023Routine14
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Medilodge of Okemos
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 50 (Best)
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit medilodgeofokemos.com
Medicare data downloads
Original nursing home datasets
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