The Willows at Okemos
Families consistently rate this highly — reviewers highlight effective physical and occupational therapy. Schedule a visit to confirm the fit.
based on 44 Google reviews
Watch The Willows at Okemos
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Willows at Okemos has a strong reputation for successful physical therapy and post-surgical recovery, but families should be aware of significant, recurring concerns regarding staffing levels and medical oversight. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and to ensure that medical needs are being addressed promptly by the nursing staff.
Google Reviews
Google Reviews
44 reviews on Google“The Willows at Okemos receives polarized feedback, with many families praising the facility for successful post-surgery rehabilitation, gourmet food, and a clean, welcoming environment. However, a significant number of reviewers report critical lapses in medical oversight, slow response times, and instances of neglect, particularly regarding patient hygiene and urgent medical needs. Families should carefully weigh the strong therapy outcomes against these serious concerns regarding consistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- High-quality, varied dining options
- Clean and well-maintained facility
- Friendly and attentive frontline staff
Concerns
- Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
- Poor medical oversight and communication regarding doctor availability (mentioned by 3 reviewers)
- Inadequate hygiene care for residents (mentioned by 3 reviewers)
- Uncomfortable or poor-quality beds (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that community input to shape the day-to-day experience for residents?
- 2With a smaller community of 24 residents, how do you ensure that each person receives consistent, personalized attention throughout the day and night?
- 3Could you walk me through your process for coordinating with outside physicians and ensuring families are kept in the loop regarding any changes in health status?
- 4I’ve heard great things about your dining program; how do you balance those high-quality meal options with the individual dietary or assistance needs of residents?
- 5What is your current protocol for ensuring that hygiene and personal care needs are met promptly, especially during busy shifts?
- 6Since therapy is a known strength here, how do you integrate physical and occupational therapy sessions into the residents' daily activity schedules?
Personalized based on this facility's data
Key Review Excerpts
“The Willows was wonderful for my two week stay after major spine surgery. I was especially impressed with the nurses and rehab staff. I had many aides that were really wonderful too.”
“The Willows staff, the nurse, medical assistant, physical therapist, and food service, allowed my mother to languish for an entire day in bed, barely able to speak because she was so out of breath.”
“The staff is rude, they pull patients up or hold on to them by their depends and they do not clean the patient bathrooms if the patients have an issue.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in January 2026 found the facility to be in substantial compliance. However, a 2023 inspection identified issues regarding the detail provided in resident service plans and incomplete meal census records.
Jan 9, 2026RoutineCleanReport
No deficiencies found during this inspection.
Nov 14, 2023Routine
Resident A’s service plan lacked detail regarding their hospice company, including the company name, involvement, and the role of hospice in their care.
Resident A’s service plan lacked detailed information on how the resident demonstrates behaviors and what behaviors require medication administration or if nonpharmaceutical interventions can be used.
The facility kitchen did not complete a meal census including the kind and amount of food used for the preceding 3-month period.
Jun 9, 2014OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Trilogy Healthcare of Ingham, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit willowsatokemos.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Brookdale Meridian Mc
< 1 miAssisted Living · Haslett, MI
Haslett Pointe Senior Living
< 1 miAssisted Living · Haslett, MI
Divine Life Assisted Living Center 3 LLC
1.9 miAssisted Living · Haslett, MI
Safe Haven Assisted Living of Haslett
2.1 miAssisted Living · Haslett, MI
Kalkidan Afc 2
2.3 miAssisted Living · East Lansing, MI
Medilodge of Campus Area
2.4 miNursing Home · East Lansing, MI