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Public Google reviewers rate this highly and often mention effective physical and occupational therapy. Schedule a visit to confirm the fit.
based on 43 Google reviews
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Public Google reviewers rate The Willows at Okemos highly. Reviewers highlight: effective physical and occupational therapy, high-quality, varied dining options. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Willows at Okemos receives polarized feedback, with many families praising the facility for successful post-surgery rehabilitation, gourmet food, and a clean, welcoming environment. However, a significant number of reviewers report critical lapses in medical oversight, slow response times, and instances of neglect, particularly regarding patient hygiene and urgent medical needs. Families should carefully weigh the strong therapy outcomes against these serious concerns regarding consistent care quality.
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Key Review Excerpts
“The Willows was wonderful for my two week stay after major spine surgery. I was especially impressed with the nurses and rehab staff. I had many aides that were really wonderful too.”
“The Willows staff, the nurse, medical assistant, physical therapist, and food service, allowed my mother to languish for an entire day in bed, barely able to speak because she was so out of breath.”
“The staff is rude, they pull patients up or hold on to them by their depends and they do not clean the patient bathrooms if the patients have an issue.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in January 2026 found the facility to be in substantial compliance. However, a 2023 inspection identified issues regarding the detail provided in resident service plans and incomplete meal census records.
No deficiencies are reported in this inspection record.
Resident A’s service plan lacked detailed information on how the resident demonstrates behaviors and what behaviors require medication administration or if nonpharmaceutical interventions can be used.
The facility kitchen did not complete a meal census including the kind and amount of food used for the preceding 3-month period.
Resident A’s service plan lacked detail regarding their hospice company, including the company name, involvement, and the role of hospice in their care.
No deficiencies are reported in this inspection record.
Trilogy Healthcare of Ingham, LLC
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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