Indian River Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 315 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (51%)
Bottom 25% in FL · Below recommended RN staffing · Worst in ASTON HEALTH chain · $74,386 in fines · Abuse citation
What this means for your family
This facility has a dedicated therapy and nursing team that many families appreciate for recovery. However, the recurring reports of poor communication and inconsistent medical oversight are concerning. We strongly advise families to visit in person during off-hours to observe staffing levels and to have a clear plan for how you will receive medical updates, as phone communication is a noted weakness.
Google Reviews
Google Reviews
315 reviews on Google“Indian River Center receives a high volume of positive feedback from families who praise the attentive nursing staff, clean environment, and effective rehabilitation services. However, a recurring segment of reviews highlights significant concerns regarding administrative communication, inconsistent staffing levels, and occasional neglect in patient care. Families should be aware that while many have positive experiences, there are consistent reports of difficulty reaching staff by phone and concerns about the facility's ability to manage complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Helpful social services and administrative support
Concerns
- Difficulty reaching staff by phone or getting return calls (mentioned by 6 reviewers)
- Inconsistent staffing levels and slow response to call lights (mentioned by 4 reviewers)
- Poor quality or unappealing food service (mentioned by 3 reviewers)
- Inadequate care for complex medical needs (e.g., feeding tubes, dehydration) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to you directly if they have questions or need a status update on their loved one?
- 2Given that some families have mentioned challenges with call light response times, what is your current process for ensuring staff are alerted and available when a resident needs immediate assistance?
- 3Since your CMS health inspection scores indicate room for improvement, what specific steps is the facility taking to enhance the quality of care and safety protocols for residents?
- 4We understand that nutrition is a key part of recovery and comfort; how are you working to improve the variety and quality of the dining experience for residents?
- 5For residents with complex medical needs, how do you ensure consistent monitoring and specialized care throughout the day and night?
- 6I see that therapy services are often highlighted as a strength; could you walk us through what a typical day of rehabilitation or social activity looks like for a resident here?
Personalized based on this facility's data
Key Review Excerpts
“My mom has Alzheimer’s and has been in the Caring Way wing of Indian River Center for almost 2 years... This place is immaculate. The meals the patients receive are also very good. The communication from her caregivers and is also excellent.”
“The admissions department receives bonuses for every bed it fills, regardless of whether the patient is a good fit. As a result, many patients are homeless, have addiction, or have severe issues — they have attacked other patients.”
“The first two days was a little confusing for mom and family; however by the third day we noticed how attentive the entire staff was.. She received excellent care by very kind employees - from the cleaning staff, CNAs, physical therapists, dietary folks, nurses and administrative personnel.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in recent deficiencies in March 2025 regarding abuse protection, proper response to violations, and facility administration. The facility has recurring issues with resident assessment screening and general care quality, including problems with daily living assistance and medical care like IV fluid administration. All deficiencies show correction dates, suggesting the facility addresses issues when identified, though the pattern of complaints and repeated assessment problems warrants careful consideration.
Mar 15, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Feb 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Sep 13, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jan 26, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 18, 2021Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Mar 15, 2025
$74,386
Ownership & Operations
Who Operates This Facility
Indian River Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 26 of 30 (Worst)
Ownership & Management
Owners
Gabriel Living Center, LLC
Owner · Organization
Indian River Holdco LLC
Owner (parent company) · Organization
Lce Partners LLC
Owner (parent company) · Organization
Friedman, Leopold
Owner (parent company)
Gutman, Samuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
315 reviews from families & visitors
Official Website
Visit indianriverrehabilitation.com
Medicare data downloads
Original nursing home datasets
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