Assisted Living

Independence Village Plymouth

Name: Public quality & inspection record for Independence Village Plymouth
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.

14707 Northville Rd., Plymouth, MI 48170|Reported capacity: 418|Licensed & active

Google rating

4.8/5

based on 164 Google reviews

(734) 453-2600 Directions Website

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What this means for your family

Public Google reviewers rate Independence Village Plymouth highly. Reviewers highlight: warm, compassionate, and attentive staff, vibrant social atmosphere and diverse activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

168 public Google reviews available

Independence Village Plymouth is widely praised for its warm, family-like atmosphere and dedicated staff who are frequently described as compassionate and attentive. While the vast majority of reviews are glowing, recent feedback highlights significant concerns regarding declining cleanliness, inconsistent care quality, and high costs associated with in-house services.

Quality Themes

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Strengths

Warm, compassionate, and attentive staff
Vibrant social atmosphere and diverse activities
Beautiful, well-maintained common areas
Strong sense of community and family engagement

Concerns

Declining cleanliness and maintenance of resident apartments (mentioned by 2 reviewers)
Inconsistent or poor quality of in-house care services (Corsocare) (mentioned by 2 reviewers)
High costs relative to service quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 168 analyzed

155

⚡25 reviews posted between Jul 26, 2017 – Jul 29, 2017 · 25 were 5-star

⚡16 reviews posted between Jul 30, 2017 – Aug 4, 2017 · 16 were 5-star

⚡12 reviews posted between Jul 12, 2017 – Jul 13, 2017 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It's wonderful to see how much the management engages with the community through their reviews; how does that commitment to communication extend to families during daily care updates?
2The common areas here are absolutely beautiful; could you walk us through how the facility manages ongoing maintenance and upkeep for the individual resident apartments?
3We've heard such great things about the vibrant social atmosphere here; what are some of the favorite group activities or outings that residents currently enjoy?
4With a community of this size, how do you ensure that the quality of in-house care services remains consistent and personalized for every resident?
5In the event of a medical emergency or a change in health status during the night, what specific protocols are in place to ensure immediate assistance?
6How does the staff foster that sense of 'family' and community engagement that seems to be such a hallmark of Independence Village?

Personalized based on this facility's data

Key Review Excerpts

“These are pictures of my mom’s bathroom and carpet. This is on a better day, so embarrassed when people come to visit her and have to use the bathroom. After numerous complaints, it’s still happening.”

Resident's family member · 2025★★☆☆☆

“Very eager to sign you up and take your money but if your loved one needs a significant amount of care, go somewhere else. Corsocare (the in house care team) is disorganized and expensive, with inconsistent care.”

Family member of former resident · 2026★☆☆☆☆

“The staff are the soul of this place, delivering professional, attentive care with genuine warmth, treating everyone like family. Their level of compassion and respect is exceptional.”

Visitor/Community member · 2025★★★★★

Source: 168 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Senior Village Management

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(734) 453-2600

storypoint.com

14707 Northville Rd.

Plymouth, MI 48170

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References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

164 reviews from families & visitors

Official Website

Visit storypoint.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.