Medilodge of Plymouth
Strong Medicare quality ratings; families often praise warm, personable nursing staff. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
While some families report positive interactions with individual staff members, the facility has a consistent pattern of serious complaints regarding hygiene, staffing levels, and basic care. If you are considering this facility, we strongly recommend conducting an unannounced tour and specifically observing the cleanliness of resident rooms and the responsiveness of staff to call lights.
Google Reviews
Google Reviews
86 reviews on Google“Medilodge of Plymouth is a polarizing facility where experiences are sharply divided between those who find the staff warm and attentive and those who report severe neglect. While some families appreciate the small, home-like environment, numerous reviewers cite critical issues including poor hygiene, slow response times to call lights, and inadequate medical care. Potential families should be aware of consistent reports regarding cleanliness concerns and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Warm, personable nursing staff
- Small, intimate, home-like environment
- Accessible courtyard for residents
- Helpful admissions and administrative staff
Concerns
- Unsanitary conditions and persistent odors (mentioned by 9 reviewers)
- Significant understaffing and slow response to call lights (mentioned by 7 reviewers)
- Poor quality of care and neglect of basic needs (hygiene, hydration, pain management) (mentioned by 8 reviewers)
- Inadequate rehabilitation therapy (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's intimate size of 39 residents, how do you ensure that staff are consistently available to respond to call lights in a timely manner?
- 2I noticed that maintaining a fresh and clean environment is a priority for families; could you walk me through your daily housekeeping schedule and how you manage facility odors?
- 3Since you are very active in responding to feedback online, what is your process for addressing specific concerns regarding a resident's daily hygiene or hydration needs?
- 4How does the nursing team coordinate with the rehabilitation staff to ensure residents are receiving consistent therapy and support for their mobility goals?
- 5With your beautiful courtyard being a highlight for many, what kind of daily social or recreational activities are currently organized to keep residents engaged?
- 6Could you explain your protocol for medication management and how you communicate any changes in a resident's health status or care plan to their family members?
Personalized based on this facility's data
Key Review Excerpts
“My mom was sent there for rehab after a bout of pneumonia. Staff was friendly and nice but place is horrible. Dated, unsafe and the food is disgusting.”
“The truth about the Medilodge is that the care is substandard at best. There are very few staff members who are kind, patient, concerned for the welfare of residents.”
“Receptionist was very friendly and pleasant as was my brothers aide. Aide came to the room twice during my visit to checkin to see if my brother needed anything. Facility was clean, no oders like other facilities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Plymouth has 28 deficiencies across multiple surveys, with one complaint filed by families regarding bladder care issues. The facility shows persistent problems with fire safety and building maintenance, nutrition services, and resident care standards. While most issues appear corrected by the facility, the high volume of violations and recurring safety concerns warrant careful consideration during your visit.
Jul 17, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 25, 2024Routine14
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 20, 2023Routine11
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Medilodge of Plymouth
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 50 (Best)
Ownership & Management
Owners
Fifteeninone Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit medilodgeofplymouth.com
Medicare data downloads
Original nursing home datasets
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