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Public Google reviewers rate this highly and often mention beautiful, clean, and modern facility. Schedule a visit to confirm the fit.
based on 63 Google reviews
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Public Google reviewers rate Storypoint Northville highly. Reviewers highlight: beautiful, clean, and modern facility, engaging and frequent resident activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
StoryPoint Northville is a visually appealing, modern facility that receives high praise for its physical environment, engaging activities, and the efforts of specific staff members like the community specialists. However, families should be aware of a recurring pattern of serious concerns regarding understaffing, inconsistent care quality in the memory care unit, and significant annual rent increases. While many reviewers describe a warm, family-like atmosphere, others have reported critical safety lapses and poor management responsiveness.
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Distribution · 64 analyzed
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Key Review Excerpts
“If your loved one is of complete sound mind and is totally healthy and mobile… this may be an ok place. If not…. Run!!”
“The rent has been increasing substantially two times per year (this year alone $850 per month) based on services, care and meals. The only service my mom receives is trash removal.”
“I have lived at this community for two years. I love it! I have made many friends and I keep busy with so many things! I even started hosting my own art class, twice every single month.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious safety and care concerns, including documented instances of neglect involving wound care, failure to respond to respiratory distress, and inadequate monitoring of residents at high risk for falls.
Lack of adequate care for Resident A: Resident was gasping for air for several hours; staff did not provide oxygen (noting it was unavailable) and failed to contact EMS despite being informed multiple times of breathing difficulties.
Failure to follow safety/service plan: Resident was not being checked on every two hours as required/alleged, and fall prevention measures (like the use of a fall mat) were not consistently applied.
Failure to treat resident with dignity and attend to personal needs/safety: Resident experienced frequent falls; staff observed on video checking the resident after a fall but exiting the room without providing direct assistance; resident was found crawling on the floor with urine present.
Neglect: Resident had a wound on the top of his head that contained maggots, as observed by EMS.
44600 Five Mile Rd Opco LLC
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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