Medilodge of Haggerty Road
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 80 Google reviews
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What this means for your family
This facility shows a high degree of variability in care quality. While the rehabilitation and activity teams are frequently praised, families must be vigilant regarding basic hygiene and daily assistance. We strongly recommend daily visits to ensure your loved one's needs are being met, as consistency appears to be the primary challenge.
Google Reviews
Google Reviews
80 reviews on Google“Medilodge of Haggerty Road (formerly SKLD) presents a highly polarized environment where experiences range from life-saving rehabilitation to severe neglect. While many families praise the compassionate nursing staff and effective therapy teams, a significant number of reviewers report critical failures in basic hygiene, staffing levels, and communication. Prospective families should be aware of recurring complaints regarding facility cleanliness, food quality, and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Engaging activity programs
- Supportive administrative leadership
Concerns
- Understaffing leading to delayed response times (mentioned by 9 reviewers)
- Poor hygiene and lack of basic patient care (diapers/bedsores) (mentioned by 7 reviewers)
- Inadequate communication and difficulty reaching staff (mentioned by 5 reviewers)
- Poor food quality and cold meals (mentioned by 4 reviewers)
- Facility maintenance issues (peeling paint, broken equipment) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medication management is handled accurately and that all updates are communicated clearly to family members?
- 3What specific steps are in place to ensure that hygiene needs and skin integrity, like preventing bedsores, are closely monitored by the care staff?
- 4Could you describe the meal service process and how you ensure that food arrives at the table at the right temperature and quality for the residents?
- 5What kind of engaging activities or social programs do you have planned to keep the residents active and connected with one another?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“My mother wasn't walking or eating when she arrived, and she had a compression ulcer. She is standing, walking, healing, and doing a few physical things that she could not do before.”
“The staff do their job and more, which is a very tough job by the way. The aids take the time to dress and feed mom and change her very frequently.”
“I have witnessed instances of staff failing to provide essential care like catheter maintenance, which can lead to serious issues like UTIs for your family members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with fire safety issues, resident protection failures, and facility maintenance problems recurring across multiple surveys. Fire safety deficiencies appear most frequently, including problems with sprinkler systems, fire drills, and emergency exits that persist from 2023 through 2025. Families have filed complaints leading to findings of inadequate protection from abuse and neglect. While the facility corrects individual violations, the repeated nature of safety and care issues across three years suggests ongoing operational challenges families should carefully consider.
Jul 30, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 29, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Aug 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 9, 2023Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Federal Penalties
Fine
Aug 9, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Medilodge of Haggerty Road
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit medilodgeofhaggertyroad.com
Medicare data downloads
Original nursing home datasets
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