Imperial, a Villa Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 316 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (52%)
- High RN turnover (52%)
Bottom 25% in MI · Critically understaffed (RN) · Worst in VILLA HEALTHCARE chain · No penalties on record
What this means for your family
While many visitors report a clean and welcoming environment, the facility has a pattern of serious allegations regarding hygiene and neglect. If you are considering this facility, we strongly recommend conducting unannounced visits at different times of the day, specifically during weekends or evenings, to verify the level of care and responsiveness firsthand.
Google Reviews
Google Reviews
316 reviews on Google“Imperial, A Villa Center, receives highly polarized feedback from families and residents. While many visitors praise the facility for its clean appearance, friendly front-desk staff, and helpful nursing team, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, and inadequate staffing. Families should be aware of recurring complaints about call lights being ignored, residents left in soiled conditions, and inconsistent communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front desk staff
- Clean and well-maintained facility appearance
- Helpful and compassionate nursing staff (noted by many)
- Efficient and professional administrative support
Concerns
- Neglect and hygiene issues (soiled diapers, odors, lack of cleaning) (mentioned by 14 reviewers)
- Slow response times to call lights and patient needs (mentioned by 6 reviewers)
- Poor food quality and late meal service (mentioned by 6 reviewers)
- Understaffing leading to lack of personalized care (mentioned by 5 reviewers)
- Difficulty communicating with management or getting return calls (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your administrative team is very active in responding to feedback online; how do you use that resident and family input to make improvements to daily operations?
- 2Given the size of the facility, what is your current protocol for ensuring call lights are answered promptly and that residents receive timely assistance?
- 3Could you walk me through your daily cleaning schedule and how you maintain hygiene standards in resident rooms, especially regarding laundry and waste management?
- 4I see that maintaining a high standard of dining is a focus for many families; what are the current procedures for ensuring meals are served hot and that dietary preferences are consistently met?
- 5With 265 residents, how do you ensure that each individual receives personalized attention and that staff are able to keep up with the daily care needs of every resident?
- 6What is your process for keeping family members updated on changes in a loved one's health, and how do you handle communication if we have urgent questions or concerns?
Personalized based on this facility's data
Key Review Excerpts
“My husband was in there for a week. Ended up with sepsis and died. UTI infection due to him always sitting in overloaded wet diapers.”
“Special thx to Chandra in dementia ward for all her help in my visit with my friend Jane. Also special thx to Chris at the reception desk. She made my visit very welcomed and informative.”
“My mother has been a resident for over a year so far, she has dementia. The facility accepts Medicaid. We have had no complaints. Our mother is well cared for, the nurses, front desk, and the attendants are top notch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about Imperial, A Villa Center, triggering 27 of 65 total deficiencies across frequent inspections. The facility has persistent issues with care planning, safety hazards, and medication management that recur across multiple surveys. While all deficiencies show correction dates, the pattern of recurring problems in core care areas suggests ongoing challenges with maintaining consistent quality standards.
Dec 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 29, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 26, 2025Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 26, 2025Complaint9
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Imperial, a Villa Center
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 16 of 18 (Worst)
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kroll, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nagel, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
316 reviews from families & visitors
Official Website
Visit imperialvhc.com
Medicare data downloads
Original nursing home datasets
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