The Orchards at Wayne
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 195 Google reviews
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What this means for your family
While the facility has a strong therapy department and an active social calendar, the frequency of reports regarding neglect and slow response times is alarming. If you choose this facility, ensure you have a daily presence to advocate for your loved one's basic needs, such as hygiene and timely medication, as staffing consistency remains a major concern.
Google Reviews
Google Reviews
195 reviews on Google“The Orchards at Wayne receives highly polarized feedback, with many reviewers praising the facility's recent management improvements, clean environment, and dedicated therapy team. However, a significant number of families report critical failures in basic care, including long response times for call lights, poor hygiene, and issues with medication and oxygen management. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the serious neglect reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and frequent activities program
- Clean and well-maintained facility aesthetics
- Responsive and professional administrative leadership
Concerns
- Extremely slow or non-existent response to call lights (mentioned by 12 reviewers)
- Poor hygiene and failure to change soiled linens/diapers (mentioned by 10 reviewers)
- Cold, unappealing, or nutritionally inappropriate food (mentioned by 7 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 9 reviewers)
- Medication management and oxygen equipment failures (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 199 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy programs; could you tell us more about how the physical and occupational therapy helps residents regain independence?
- 2With so many great activities mentioned by families, what does a typical weekly schedule look like for residents here?
- 3How does the nursing team ensure that call lights are answered promptly and that residents' basic hygiene and linen needs are met throughout the shift?
- 4Could you walk us through your process for medication management and how you ensure oxygen equipment is monitored correctly?
- 5We'd love to know more about the dining experience—how is the menu planned to ensure meals are both nutritious and appealing to everyone?
- 6How does the administrative team communicate important updates or changes in care to family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff really cares and it shows. They do whatever they can to help you. Dora the wound care lady is awesome and the therapy crew is great.”
“My aunt has been here for years with minimal complaints until recently when I have been receiving calls and messages from her complaining that a staff had slapped her on her cheek.”
“My dad left the hospital and was taken to this horrible place. He has COPD so he needs oxygen 24 hours a day! He was without oxygen for almost 2 hours because there machine wasn't working”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed eight complaint-triggered deficiency reports at The Orchards at Wayne, signaling ongoing concerns about safety oversight, medication management, and basic care assistance. Issues span fire safety systems, emergency preparedness, and nutritional services, with many problems recurring across multiple surveys including sprinkler system maintenance, electrical systems, and care planning. While all deficiencies show correction dates, the pattern of repeated violations suggests persistent operational challenges that families should investigate during visits.
Nov 21, 2025Routine10
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 2, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 6, 2024Complaint1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Oct 3, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 1, 2024Routine20
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Mar 20, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Oct 3, 2024
$8,991
Ownership & Operations
Who Operates This Facility
The Orchards at Wayne
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 5 of 12
Ownership & Management
Owners
Kornfeld, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
195 reviews from families & visitors
Official Website
Visit theorchardsmi.com
Medicare data downloads
Original nursing home datasets
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