Maple Manor Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
Maple Manor is highly regarded for its physical therapy and compassionate nursing care, making it a strong candidate for rehabilitation. However, families should be aware of potential communication gaps; I recommend establishing a clear point of contact with the social worker immediately upon admission to ensure discharge planning and family updates are handled proactively.
Google Reviews
Google Reviews
38 reviews on Google“Maple Manor Rehab Center receives high praise for its dedicated physical therapy team and attentive nursing staff, with many families noting significant recovery progress for their loved ones. However, there are recurring reports of administrative failures, specifically regarding discharge planning, communication, and responsiveness to family inquiries. While many long-term residents and rehab patients feel well-cared for, some families have experienced frustrating lapses in basic facility management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive nursing and aide staff
- Compassionate end-of-life and long-term care
- Clean and welcoming environment
Concerns
- Poor communication and failure to answer phones (mentioned by 3 reviewers)
- Disorganized discharge planning and social work coordination (mentioned by 2 reviewers)
- Lack of preparedness for new patient arrivals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since I’ve read that your therapy team is highly regarded, how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2We want to ensure we stay well-informed about our loved one's care; what is the best way to maintain consistent communication with the nursing staff and avoid any potential delays in getting updates?
- 3Could you walk us through the intake process for a new resident to ensure everything is prepared and ready for them on their first day?
- 4Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents?
- 5When it comes to discharge planning or transitions in care, how do you coordinate with families to ensure the process feels organized and supported?
- 6What kind of social activities or community engagement opportunities are available to keep residents active and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful and always made me feel like they cared. I stii go back for physical therapy because the PT and OT staff make you feel like family, but never hesitate to give you a little nudge when needed.”
“After working with the therapists daily she was able to return home. I have observed the therapist working not only with my mother but others as well. They are patient and kind as well as challenging to get the best results for all types of issues.”
“Took excellent care of my difficult father for 2 years. Was very appreciative of how well they tolerated him and went out of their way to make him comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Manor has 36 deficiencies across four surveys, with families filing two complaint reports. The facility shows persistent problems in fire safety, infection control, and care planning that recur across multiple inspections despite reported corrections. Recurring issues include sprinkler system maintenance, cooking facility protections, care plan development, and infection prevention programs, suggesting ongoing operational challenges that families should carefully evaluate.
Jul 17, 2025Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Feb 5, 2025Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Sep 27, 2024Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Oct 4, 2023Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 4, 2023Complaint1
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Ownership & Operations
Who Operates This Facility
Maple Manor Rehab Center
for profit
Ownership & Management
Owners
Evangelista, Marcus
Owner
Evangelista, Stella
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit maplemanorrehab.com
Medicare data downloads
Original nursing home datasets
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