Ignite Medical Resort Sugar Land, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 134 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (84%)
- High RN turnover (85%)
Below average in Texas · Meets national RN staffing standard · Above average staffing · Very high staff turnover · Below chain average · $202,589 in fines · Zero deficiencies (last inspection)
What this means for your family
This facility is an excellent choice for patients requiring specialized wound care or intensive physical therapy, as these departments receive consistent praise. However, families must remain vigilant regarding nursing responsiveness and call light wait times, as these have been significant points of failure in multiple reviews.
Google Reviews
Google Reviews
134 reviews on Google“Families considering Ignite Medical Resort Sugar Land will find a facility that is frequently praised for its modern, resort-like atmosphere and exceptional wound care services, particularly by staff members like Valerie. However, there is a significant pattern of serious concerns regarding nursing responsiveness, call light delays, and instances of neglect or poor hygiene during certain periods.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional wound care specialists
- Modern and beautiful facility design
- Outstanding physical therapy team
- Clean and well-maintained environment
Concerns
- Slow response to call lights and nursing requests (mentioned by 8 reviewers)
- Unprofessional or rude administrative/nursing staff (mentioned by 6 reviewers)
- Issues with hygiene and patient cleanliness (mentioned by 4 reviewers)
- Inconsistent medication administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by the modern design of the facility; how does the beautiful environment contribute to the overall well-being of the residents?
- 2With your specialized wound care and physical therapy teams, how do you coordinate personalized recovery plans for new residents?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 4How does the nursing team manage call lights and requests to ensure residents receive timely assistance throughout the day and night?
- 5Could you tell us more about the daily activity calendar and how you work to keep residents engaged and socially connected?
- 6In the event of a medical emergency after hours, what is the process for communicating updates to the family?
Personalized based on this facility's data
Key Review Excerpts
“The new staff has made a world of difference—everyone is kind, attentive, and truly dedicated to their residents.”
“She had a bad wound that was almost to the bone. And less than 2 months her wound is the size of a dime and almost gone! I don’t know if you understand what that means.”
“My grandma was progressing so much at the hospital... but as soon as she got to this place she stopped talking and moving and overall started to decline. She even developed a stage 3 bed sore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 19 complaint-triggered deficiencies where families filed reports about care issues. The most recurring problems involve respiratory care, medication management, and care planning, with respiratory care deficiencies appearing across multiple surveys from 2023-2024. While all deficiencies show correction dates, the high volume of family complaints and repeated issues in critical care areas suggest potential quality concerns that families should carefully consider before choosing this facility.
Dec 10, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 27, 2024Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 27, 2024Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 9, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 26, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Aug 30, 2024
$14,433
Payment Denial
Aug 30, 2024
129-day denial
Fine
Aug 30, 2024
$83,496
Fine
Aug 30, 2024
$14,433
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,762
Fine
Jun 26, 2023
$3,873
Fine
Jun 20, 2023
$3,882
Fine
Jun 12, 2023
$3,529
Fine
Jun 5, 2023
$3,176
Fine
May 30, 2023
$2,823
Fine
May 23, 2023
$2,470
Ownership & Operations
Who Operates This Facility
Ignite Medical Resort Sugar Land, LLC
for profit
IGNITE TEAM PARTNERS, LLC
JESSICA DICKSON
Chain Affiliation
Ignite Medical Resorts
25 facilities nationwide
Chain avg rating: 2.7/5 · Rank 4 of 7
Ownership & Management
Owners
Ignite Medical Resort Sugar Land, LLC
Owner · Organization
Ignite Sugar Land Jv, LLC
Owner (parent company) · Organization
Prestige Worldwide Sugar Land, LLC
Owner (parent company) · Organization
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
134 reviews from families & visitors
Official Website
Visit sugarlandmedicalresort.com
Medicare data downloads
Original nursing home datasets
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