Sugar Land Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 143 Google reviews
Watch Sugar Land Health Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers an excellent rehabilitation and therapy program that has helped many patients regain mobility. However, families must be extremely vigilant regarding medication administration and wound care, as multiple recent reviews report serious medical errors and neglect. We recommend frequent, unannounced visits to ensure your loved one's hygiene and medical needs are being met.
Google Reviews
Google Reviews
143 reviews on Google“Families considering Sugar Land Health Care Center will find a facility with a highly regarded rehabilitation and therapy department and a dedicated administrative team. However, there are serious, recurring reports of medical neglect, including medication errors, wound care failures, and inadequate response to patient calls. While many praise the kindness of specific CNAs and nurses, others warn of significant issues with hygiene and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Compassionate and professional administrative leadership
- Attentive and caring nursing and CNA staff
- Clean and well-maintained environment
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Inadequate wound care and pressure sore management (mentioned by 2 reviewers)
- Poor food quality and lack of variety (mentioned by 4 reviewers)
- Slow response times to patient call lights (mentioned by 2 reviewers)
- Communication failures regarding patient condition or belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
How They Respond to Reviews
The owner uses highly templated responses that rely heavily on a recurring mission statement regarding their status as a nonprofit organization. While they personalize the greeting with the reviewer's name, the body of the response is often a copy-paste of the same mission-driven language.
Questions for Your Tour
- 1I noticed the leadership team is very active in responding to community feedback; how does the administration ensure that family concerns are communicated quickly to the nursing staff?
- 2Since therapy is a noted strength here, could you tell me more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on time for every resident?
- 4How does the nursing team manage call light response times, especially during the night shifts or during busy meal times?
- 5Could you describe the current meal planning process and how you work to provide a variety of nutritious options for the residents?
- 6What is the facility's procedure for monitoring and managing wound care or skin integrity to ensure residents stay comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The therapy is great. Health care is extremely poor. The CNA,s are rude at best, they left my husband sitting in his own feces and urine with an open bed sore, he was over medicated and had to go the emergency room”
“The rehab part of here is great and very kind, and p”
“The Administrator made sure that my Grandpa was taken care of no matter the time or day. He started to get better during his stay that his insurance stated that he no longer needed to be in the facility and discharged him to go back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 9 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with medication management, fire safety systems, and care planning that persist across multiple surveys from 2023 to 2025. While most issues have correction plans, some recent deficiencies from December 2025 remain unresolved, suggesting systemic challenges in maintaining consistent care standards.
Dec 17, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 27, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 27, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Mar 7, 2024Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Aug 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 16, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 27, 2025
$14,901
Fine
Aug 22, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HSMTXSUGAR LAND LLC
BERNADETTE A STAPLES
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit sugarlandcarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Optimum Personal Caresugar Land
1.4 miAssisted Living · Sugar Land, TX
Brookdale Sugar Land
1.6 miAssisted Living · Sugar Land, TX
Optimum Personal Care INC
4.7 miAssisted Living · Missouri City, TX
Optimum Personal Care INC
4.8 miAssisted Living · Missouri City, TX
Grand Living at Riverstone
5.3 miAssisted Living · Sugar Land, TX
Carewood Home
5.8 miAssisted Living · Houston, TX