Loading EveryPlace content…
A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 143 Google reviews
Email Sugar Land Health Care Center to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Sugar Land Health Care Center has a middle-range Medicare overall rating. Strengths include excellent physical and occupational therapy. Some reviewers note concerns about medication management errors and delays (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Sugar Land Health Care Center will find a facility with a highly regarded rehabilitation and therapy department and a dedicated administrative team. However, there are serious, recurring reports of medical neglect, including medication errors, wound care failures, and inadequate response to patient calls. While many praise the kindness of specific CNAs and nurses, others warn of significant issues with hygiene and staff professionalism.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
The owner uses highly templated responses that rely heavily on a recurring mission statement regarding their status as a nonprofit organization. While they personalize the greeting with the reviewer's name, the body of the response is often a copy-paste of the same mission-driven language.
Personalized based on this facility's data
Key Review Excerpts
“The therapy is great. Health care is extremely poor. The CNA,s are rude at best, they left my husband sitting in his own feces and urine with an open bed sore, he was over medicated and had to go the emergency room”
“The rehab part of here is great and very kind, and p”
“The Administrator made sure that my Grandpa was taken care of no matter the time or day. He started to get better during his stay that his insurance stated that he no longer needed to be in the facility and discharged him to go back home.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering 9 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with medication management, fire safety systems, and care planning that persist across multiple surveys from 2023 to 2025. While most issues have correction plans, some recent deficiencies from December 2025 remain unresolved, suggesting systemic challenges in maintaining consistent care standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 27, 2025
$14,901
Fine
Aug 22, 2023
$15,593
Winniestowell Hospital District
for profit
HSMTXSUGAR LAND LLC
BERNADETTE A STAPLES
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 10
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit sugarlandcarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
The Crescent
< 1 miNursing Home · Sugar Land, TX
Landon Ridge Sugar Land
< 1 miAssisted Living · Sugar Land, TX
Atria Sugar Land
1.0 miAssisted Living · Sugar Land, TX
Optimum Personal Caresugar Land
1.4 miAssisted Living · Sugar Land, TX
Optimum Personal Care Sugar Land 1 LLC
1.4 miAssisted Living · Sugar Land, TX
Optimum Personal Care Sugar Land 1 LLC
1.4 miAssisted Living · Sugar Land, TX