Nursing HomeMedicaid Investigative

The Crescent

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

11353 Sugar Park Lane, Hwy 90a Commercial Park · Sugar Land, TX 77478|112 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 297 Google reviews

(281) 276-2050 Directions Website

Street View

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10/ 10

critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Special Focus Facility (under heightened CMS scrutiny)
Abuse citation on record
Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (17 vs median 8.0)
High staff turnover (52%)
High RN turnover (63%)

Below average in Texas · Meets national RN staffing standard · Above average staffing · Below chain average · $128,737 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

The Crescent offers an impressive, modern environment and an outstanding rehabilitation/therapy team that is highly recommended for post-surgical recovery. However, families must be extremely vigilant regarding nursing care, as there is a documented pattern of delayed responses to call lights and issues with hygiene and medication. We recommend asking specifically about their protocols for night-shift staffing and how they monitor wound care and hygiene.

Google Reviews

297 reviews on Google

“The Crescent is a visually impressive facility that many families find beautiful and well-maintained, particularly for short-term rehabilitation. However, there are serious, recurring allegations regarding neglect, including delayed response to call lights, improper hygiene care, and medication errors. While the therapy department and certain administrative staff receive high praise, the facility faces significant criticism regarding nursing consistency and staffing levels.”

Quality Themes

Tap a score for details

Strengths

Excellent physical therapy and rehab team
Beautiful, clean, and modern facility appearance
Professional and friendly administrative/admissions staff
Welcoming and pleasant environment

Concerns

Delayed response to call lights and patient needs (mentioned by 12 reviewers)
Neglect regarding hygiene and incontinence care (mentioned by 8 reviewers)
Poor communication from nursing staff to families (mentioned by 6 reviewers)
Inconsistent medication management and errors (mentioned by 4 reviewers)
Staffing shortages, particularly on night shifts (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 200 analyzed

123

⚡26 reviews posted between Dec 11, 2025 – Dec 13, 2025 · 24 were 5-star

⚡18 reviews posted between Jul 10, 2025 – Jul 11, 2025 · average 4.7★

⚡16 reviews posted between May 3, 2026 – May 7, 2026 · 16 were 5-star

How They Respond to Reviews

100%response rate

Generic

The owner relies heavily on a small set of canned templates to respond to all reviews. Responses are categorized by star rating, using specific scripts for 1-star, 3-star, and 5-star reviews regardless of the specific details mentioned.

Questions for Your Tour

1We've heard wonderful things about the physical therapy and rehab team here; could you tell us more about how they work with residents to maintain mobility?
2Since the facility looks so beautiful and modern, what kind of daily social activities or outings are available to keep residents engaged with the community?
3How does the nursing team ensure that call lights are answered promptly, especially during the overnight hours?
4What specific protocols are in place to ensure medication is administered accurately and that any changes in a resident's health are communicated to the family immediately?
5How does the staff approach daily personal care and hygiene needs to ensure every resident feels comfortable and well-cared for?
6We noticed the administration team is very responsive to feedback; how do you involve families in the care planning process to ensure we are always on the same page?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department is amazing & so kind. One of the OTs, Briana, was great! They allow the residents to do a variety of activities/exercises, in a spacious setting, to get them back to their prior level of function.”

Rehab patient's family · 2025★★★★★

“My mother in law was there, and they almost killed her!! This place is a ZERO star facility! The “nurses” barely spoke English, and were not helpful at all!! My mother in law sat in dirty diapers, and did not receive proper wound care.”

Long-term resident's family · 2022★☆☆☆☆

“The facility and the rooms are beautiful. I had a total knee replacement and was worried about going to a skilled nursing facility but they took really good care of me.”

Rehab patient · 2025★★★★★

Source: 297 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.66hrs

87%

Registered nurses for medical care

Total Nursing

3.63hrs

89%

All nurses + aides combined

Staff Turnover

57%

Lower is better (< 30% = good)

RN Turnover

53%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

15.4%

9.4%

Fort bend

8.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

19.5%

18.4%

Fort bend

14.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

2.5%

Fort bend

1.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility21.9%

Worse than Avg

Here

21.9%

14.4%

16.1%

Fort bend

10.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Fort bend

96.9%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility14.5%

Mixed vs Avgs

Here

14.5%

19.4%

14.2%

Fort bend

9.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

89.2%

Fort bend

77.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

88.0%

Fort bend

80.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.1%

Better than Avg

Here

0.1%

1.6%

1.5%

Fort bend

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

7penalties

Above state avg (9.1)

38 complaint-triggered

$128,737 in fines

This facility shows concerning patterns with 77% of deficiencies triggered by family complaints, indicating ongoing issues with abuse prevention, care planning, and infection control. Serious problems include repeated failures to properly report suspected abuse and neglect, inadequate care planning for new residents, and infection control breakdowns. While all violations show correction dates, the recurring nature of complaints—particularly around resident protection and basic care standards—suggests persistent quality concerns families should carefully evaluate before choosing this facility.

Feb 26, 2026Routine2 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 13, 2026Complaint1 finding

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 4, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 18, 2025Complaint2 findings

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 23, 2025Complaint2 findings

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected