Ignite Medical Resort San Antonio, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 369 Google reviews

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What this means for your family
This facility is an excellent choice if you prioritize a clean, modern, and high-end environment with top-tier physical therapy. However, you must be vigilant regarding nursing responsiveness; we recommend checking in frequently during evening and weekend hours to ensure medication schedules and call lights are being addressed promptly.
Google Reviews
Google Reviews
369 reviews on Google“Families considering Ignite Medical Resort will find a facility that is frequently praised for its modern, clean, and 'resort-like' atmosphere and highly skilled physical therapy team. However, there are significant, recurring reports of medication delays, slow response times to call lights, and issues with staff responsiveness during night or weekend shifts. While many visitors find the environment soothing and professional, others have experienced serious lapses in basic care, such as delayed wound care and hygiene assistance.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility appearance
- Excellent physical and occupational therapy
- Friendly and welcoming front desk staff
- High-end amenities like a Starbucks and nice dining areas
Concerns
- Slow response to call lights and patient needs (mentioned by 6 reviewers)
- Delays in medication administration (mentioned by 5 reviewers)
- Inadequate parking availability near the entrance (mentioned by 3 reviewers)
- Issues with communication from case management/social workers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 223 analyzed
How They Respond to Reviews
The owner relies heavily on a single, repetitive template for almost all 5-star reviews. Negative reviews are met with standardized scripts that attempt to move the conversation offline via a phone number.
Questions for Your Tour
- 1It is wonderful to see such a clean and modern facility; how do you ensure the high standard of cleanliness is maintained throughout the entire building?
- 2We noticed the lovely dining areas and Starbucks setup; what kind of daily social activities or group events are planned to help residents enjoy these amenities?
- 3How does the nursing team manage medication schedules to ensure everything is administered precisely and on time?
- 4What is the protocol for responding to call lights, and how do you ensure staff can attend to resident needs promptly during busy shifts?
- 5How do the social workers and case management team keep family members updated on any changes in a resident's care or well-being?
- 6In the event of a medical emergency after hours, what specific steps are taken to coordinate between the on-site staff and outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The facility was well maintained. The front desk staff gladly welcomed me. Going to the patient's room on the 2nd floor, as I walked thru the hallway, I noticed a happy staff, each room well marked to reflect the patient's name, the professionalism of the attending nurse, the physical therapy area cleanliness, the facility's efforts to screen and photo id the visitors and the well stocked cantina, adjacent to the front desk. Overall, the visit exceeded my expectations.”
“I had a great experience with the care that’s been provided to my mom at this rehab. The staff was attentive, compassionate, and has demonstrated excellent customer service. I feel confident that my mom is the best care and it’s been showing through her recovery.”
“My first night here I layed in my urine for 20 minutes. No one would respond to the call button after pressing it 15 times. It wasn't until a gentleman from dietary brought a food tray that was holding for me found me laying there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 47 deficiencies across 8 surveys, including 16 complaint-triggered issues where families filed reports. Recurring problems involve medication management, care planning, and fire safety systems, with medication errors and drug labeling issues appearing repeatedly across multiple years. Several recent fire safety deficiencies remain uncorrected, while most care-related issues have correction plans in place.
Dec 8, 2025Routine16
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 19, 2025Complaint3
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 17, 2025Complaint5
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 15, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 15, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 18, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Moc San Antonio II LLC
for profit
IGNITE TEAM PARTNERS, LLC
MICHELLE A THEUS
Chain Affiliation
Ignite Medical Resorts
25 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 7
Ownership & Management
Owners
Ignite San Antonio Jv, LLC
Owner · Organization
Ignite-Villa Holdco LLC
Owner · Organization
Berger Fam Tr Ua 06252014
Owner (parent company) · Organization
Blue Pearl Financial LLC
Owner (parent company) · Organization
Gold Pearl, LLC
Owner (parent company) · Organization
Ignite Post Acute Solutions LLC
Owner (parent company) · Organization
Israel Family Investment Trust
Owner (parent company) · Organization
Israel Investment Tr
Owner (parent company) · Organization
Prestige Worldwide San Antonio, LLC
Owner (parent company) · Organization
Stern Family Investment Tr
Owner (parent company) · Organization
Carr, Jared
Owner (parent company)
Gillis, Karen
Owner (parent company)
Gobst, Ryan
Owner (parent company)
Jablonski, Nicole
Owner (parent company)
Mcfarlane, John
Owner (parent company)
Rose, Marc
Owner (parent company)
Shearer, Rachel
Owner (parent company)
Thengil, Mathew
Owner (parent company)
Theus, Michelle
Owner (parent company)
White, Jim
Owner (parent company)
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
369 reviews from families & visitors
Official Website
Visit ignitemedicalresorts.com
Medicare data downloads
Original nursing home datasets
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