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Nursing HomeMedicaid

Sorrento

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2739 Babcock Road, Northwest Side · San Antonio, TX 78229112 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 499 Google reviews

5
4
3
2
1
Sorrento Nursing Home in San Antonio, TX — Street View
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What this means for your family

This facility offers an exceptionally clean environment and highly praised wound care and rehab services. However, families should closely monitor nursing responsiveness and be prepared to advocate strongly for medical transfers if a resident's condition worsens, as recent reviews indicate potential lapses in emergency escalation.

Google Reviews

Google Reviews

499 reviews on Google
Sorrento is highly regarded for its exceptional leadership and compassionate nursing staff, with many families praising the attentive care provided by the ADON and Executive Director. While the facility is frequently lauded for its cleanliness and beautiful environment, some reviewers have raised serious concerns regarding medical emergencies and slow response times from nursing staff during critical moments.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities8.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing leadership
  • Clean, beautiful, and well-maintained facility
  • Exceptional wound care services
  • Professional and helpful admissions and social work teams
  • Strong and effective rehabilitation/therapy services

Concerns

  • Slow nursing response times for patient needs (mentioned by 2 reviewers)
  • Failure to escalate medical emergencies to hospitals
  • Inconsistent communication from office/management staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.92025(184)3.82026(19)

Distribution · 203 analyzed

5
192
4
2
3
2
2
0
1
7
125 reviews posted between Dec 11, 2025Dec 12, 2025 · 124 were 5-star
25 reviews posted between Jul 11, 2025Jul 11, 2025 · 24 were 5-star
12 reviews posted between Jul 20, 2025Jul 25, 2025 · 12 were 5-star

How They Respond to Reviews

100%response rate
Generic

The owner relies heavily on a small set of pre-written templates to respond to positive reviews, rarely acknowledging specific staff members or details mentioned by the reviewer. Negative reviews are addressed with standard corporate language or an invitation to move the conversation to email.

Questions for Your Tour

  • 1We've heard wonderful things about the wound care and rehab services here; could you tell us more about the specialized care your clinical team provides?
  • 2How do you ensure that nursing staff are able to respond quickly to residents' needs, especially during the night shifts?
  • 3In the event of a medical emergency, what is your specific protocol for coordinating with hospitals and outside physicians?
  • 4We noticed the facility is very well-maintained and beautiful; what kind of daily activities or social outings do you organize to keep residents engaged?
  • 5How does the management team stay in touch with families to ensure we are always updated on any changes in our loved one's care?
  • 6With the admissions and social work teams being so helpful to new families, what does the transition process look like during the first few days of move-in?

Personalized based on this facility's data


Key Review Excerpts

The ADON, Esther, goes above and beyond every day. She is kind, attentive, and incredibly</em> supportive. The residents are always treated with compassion, and it shows in everything she does.

Long-term resident's family · 2025★★★★★

The facility demonstrated a troubling failure to appropriately care for an elderly resident. My husband’s grandmother developed pneumonia, yet staff declined to transfer her to a hospital and instead attempted to manage the condition in-house.

Long-term resident's family · 2026☆☆☆☆

Kimberly, the wound care nurse gave my family member their life back. Suffering from an un-healing wound can be devastating and take all quality of life from you. Kimberly took over the wound care and at discharge we left healed for the first time in years.

Rehab patient's family · 2025★★★★★
Source: 499 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

17

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
15.4%
TX
9.4%
Bexar
10.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
19.4%
TX
14.2%
Bexar
17.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
15.3%
TX
14.9%
Bexar
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
TX
96.9%
Bexar
94.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
5.3%
TX
3.2%
Bexar
4.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Bexar
84.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
TX
89.2%
Bexar
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.1%
Better than Avg
Here
0.1%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
Well above state avg (9.1)
27 complaint-triggered

Sorrento has faced significant inspection challenges with 28 deficiencies triggered by family complaints spanning multiple care areas. The most recurring problems involve medical record management and care planning, medication management, and resident rights issues including improper discharge procedures. While all cited deficiencies show correction dates, the pattern of repeated violations in core areas like documentation and pharmacy services suggests ongoing operational difficulties that families should carefully consider.

Nov 30, 2025Complaint
1
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

Aug 22, 2025Routine
13
0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 17, 2025Complaint
5
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Jun 20, 2025Complaint
2
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

May 21, 2025Complaint
2
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 26, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hamilton County Hospital District

Organization Type

for profit

Management Company

SORRENTO CONTINUING CARE CENTER LTD CO

Administrator

RITA ADAMS

Chain Affiliation

Chain Name

Cantex Continuing Care

Chain Size

38 facilities nationwide

Chain avg rating: 3.2/5 · Rank 34 of 37

Ownership & Management

Key personnel

Hooper, GradyOfficer / DirectorSorrento Continuing Care Center Ltd. Co.ManagerEvans, RobertManagerSorrento Continuing Care Center Ltd. Co.Adp of the SnfEvans, RobertAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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