Sorrento
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 499 Google reviews

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What this means for your family
This facility offers an exceptionally clean environment and highly praised wound care and rehab services. However, families should closely monitor nursing responsiveness and be prepared to advocate strongly for medical transfers if a resident's condition worsens, as recent reviews indicate potential lapses in emergency escalation.
Google Reviews
Google Reviews
499 reviews on Google“Sorrento is highly regarded for its exceptional leadership and compassionate nursing staff, with many families praising the attentive care provided by the ADON and Executive Director. While the facility is frequently lauded for its cleanliness and beautiful environment, some reviewers have raised serious concerns regarding medical emergencies and slow response times from nursing staff during critical moments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing leadership
- Clean, beautiful, and well-maintained facility
- Exceptional wound care services
- Professional and helpful admissions and social work teams
- Strong and effective rehabilitation/therapy services
Concerns
- Slow nursing response times for patient needs (mentioned by 2 reviewers)
- Failure to escalate medical emergencies to hospitals
- Inconsistent communication from office/management staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of pre-written templates to respond to positive reviews, rarely acknowledging specific staff members or details mentioned by the reviewer. Negative reviews are addressed with standard corporate language or an invitation to move the conversation to email.
Questions for Your Tour
- 1We've heard wonderful things about the wound care and rehab services here; could you tell us more about the specialized care your clinical team provides?
- 2How do you ensure that nursing staff are able to respond quickly to residents' needs, especially during the night shifts?
- 3In the event of a medical emergency, what is your specific protocol for coordinating with hospitals and outside physicians?
- 4We noticed the facility is very well-maintained and beautiful; what kind of daily activities or social outings do you organize to keep residents engaged?
- 5How does the management team stay in touch with families to ensure we are always updated on any changes in our loved one's care?
- 6With the admissions and social work teams being so helpful to new families, what does the transition process look like during the first few days of move-in?
Personalized based on this facility's data
Key Review Excerpts
“The ADON, Esther, goes above and beyond every day. She is kind, attentive, and incredibly</em> supportive. The residents are always treated with compassion, and it shows in everything she does.”
“The facility demonstrated a troubling failure to appropriately care for an elderly resident. My husband’s grandmother developed pneumonia, yet staff declined to transfer her to a hospital and instead attempted to manage the condition in-house.”
“Kimberly, the wound care nurse gave my family member their life back. Suffering from an un-healing wound can be devastating and take all quality of life from you. Kimberly took over the wound care and at discharge we left healed for the first time in years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sorrento has faced significant inspection challenges with 28 deficiencies triggered by family complaints spanning multiple care areas. The most recurring problems involve medical record management and care planning, medication management, and resident rights issues including improper discharge procedures. While all cited deficiencies show correction dates, the pattern of repeated violations in core areas like documentation and pharmacy services suggests ongoing operational difficulties that families should carefully consider.
Nov 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Aug 22, 2025Routine13
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 17, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Jun 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
May 21, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 26, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
SORRENTO CONTINUING CARE CENTER LTD CO
RITA ADAMS
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 34 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
499 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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