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Assisted Living

Heritage Creek

Families consistently rate this highly — reviewers highlight exceptional cleanliness and beautiful facility. Schedule a visit to confirm the fit.

6538 Eckhert Rd., Northwest Side · San Antonio, TX 7824052 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.5/5

based on 52 Google reviews

5
4
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Heritage Creek Assisted Living in San Antonio, TX — Street View
Street View

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What this means for your family

Heritage Creek is an excellent choice if you prioritize a clean, resort-like environment and high-quality dining. However, if your loved one has complex medical needs or sudden changes in neurological status, you should closely monitor communication with the staff to ensure symptoms are not being dismissed as minor issues.

Google Reviews

Google Reviews

52 reviews on Google
Heritage Creek is highly regarded for its resort-like cleanliness and a deeply compassionate, family-oriented staff that treats residents like their own kin. While the majority of families praise the high-quality, 'real' food and engaging activities, a small number of reviewers have raised serious concerns regarding medical oversight and responsiveness to changes in resident health.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Exceptional cleanliness and beautiful facility
  • Compassionate, family-oriented staff
  • High-quality, nutritious meal variety
  • Engaging resident activities and programs

Concerns

  • Potential for medical/symptom oversight (mentioned by 2 reviewers)
  • Inconsistent attitude from specific staff members (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'17(1)'19(1)'21(4)'23(16)'25(26)'26(6)

Distribution · 82 analyzed

5
70
4
0
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0
1
12

How They Respond to Reviews

23%response rate
Excellent

The owner provides highly personalized, emotionally resonant responses that frequently mention specific residents by name and express genuine grief or joy regarding their care. The tone is deeply empathetic, treating reviewers and residents as extended family members.

Questions for Your Tour

  • 1The facility looks incredibly clean and well-maintained; what is your team's daily routine for ensuring the common areas stay so beautiful?
  • 2We noticed how much you value resident feedback in your responses; how does the management team use resident input to improve the community?
  • 3Could you tell us more about the variety of nutritious meals provided and how residents can participate in menu planning?
  • 4What kind of engaging activities or social programs do you have scheduled to help residents stay connected with each other?
  • 5How does the care team monitor changes in a resident's health or symptoms to ensure nothing is overlooked?
  • 6How do you ensure a consistent, high standard of care and a warm, family-oriented attitude from every staff member on every shift?

Personalized based on this facility's data


Key Review Excerpts

The food is “real” food, not pre frozen and re heated like other facilities

Long-term resident's family · 2026★★★★★

My mother has memory issues, and Heritage Creek has been a blessing for her. She was very resistant at first, but has blossomed in their care.

Memory care family member · 2025★★★★★

The facility is beautiful and clean, but don't be fooled by appearances. My mom called me, panicked, because something was extremely wrong. Her speech was 'off' & she couldn't find correct words/form a comprehensive sentence. I was assured by staff that she was fine.

Family member of deceased resident · 2024☆☆☆☆
Source: 52 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total
3deficiencies

Key Findings

The most recent comprehensive inspection for Heritage Creek took place on June 24, 2022. While some administrative deficiencies regarding staff training and screening protocols were identified, the facility has no active enforcement actions on record.

Jun 24, 2022Routine

Health Code (3 violations)

Health CodeCorrected Jul 13, 2022

The facility failed to have documented evidence that direct care staff had completed all required continuing education.

Health CodeCorrected Jul 13, 2022

The facility failed to search the NAR and EMR annually.

Health CodeCorrected Jul 13, 2022

The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Creek Assisted Living INC

Organization Type

for profit

Administrator

CHRISTINA VARGA

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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