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Nursing HomeMedicaid

Hillside Health Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1265 Mclaran Avenue, Baden · Saint Louis, MO 63147208 bedsLicensed & Active
Google rating
3.6/5

based on 96 Google reviews

5
4
3
2
1
Hillside Health Care Center Nursing Home in Saint Louis, MO — Street View
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What this means for your family

Hillside Health Care Center has a dedicated therapy team and staff that many families appreciate, but the facility struggles with consistent communication and maintenance. When touring, we strongly recommend asking for a direct line to the nursing station and observing the facility's response time to call lights to ensure your loved one's needs will be met promptly.

Google Reviews

Google Reviews

96 reviews on Google
Hillside Health Care Center receives polarized feedback, with some families praising the dedicated staff and therapy team, while others report significant concerns regarding facility maintenance and communication. While recent reviews highlight improvements under new management, recurring complaints about unresponsive phone lines and inconsistent care quality persist. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean5.0Activities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and caring nursing staff
  • Effective rehabilitation and therapy services
  • Engaging resident activities and social events
  • Welcoming and clean environment in specific areas

Concerns

  • Difficulty reaching staff via telephone (mentioned by 3 reviewers)
  • Inconsistent staffing levels and resource shortages (mentioned by 3 reviewers)
  • Facility maintenance issues (leaking ceilings, cleanliness) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(9)'19(14)'21(9)'23(17)'25(1)'26(1)

Distribution · 102 analyzed

5
45
4
16
3
14
2
5
1
22

How They Respond to Reviews

35%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding communication, what is the most reliable way for family members to reach nursing staff for updates on their loved one?
  • 2I noticed the facility has a large capacity of 208 residents; how do you ensure each resident receives consistent, personalized attention despite the high volume?
  • 3Could you walk me through the protocol for medical emergencies and how quickly a physician or specialized care team can be reached on-site?
  • 4I see that you offer a variety of social events; could you share a few examples of activities that are currently most popular with the residents?
  • 5Regarding the facility's physical environment, what is your current plan for addressing maintenance needs and ensuring that all living areas remain clean and well-kept?
  • 6How do you manage staffing schedules to ensure that residents are well-supported during peak hours and throughout the night?

Personalized based on this facility's data


Key Review Excerpts

The staff at Hillside care about each and every person who goes through their facility. The food is great, the staff is excellent and the building is nice and clean.

Family member · 2023★★★★★

Care is very unpredictable. Staff works hard but is hampered by lack of resources and too many duties. Family involvement is necessary to ensure the safety of loved ones.

Family member · 2023☆☆☆☆

I must also commend the therapy department for their exceptional care and attention to individual needs to improve quality of

Family member · 2024★★★★★
Source: 96 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.12hrs
17%
Registered nurses for medical care
Total Nursing
1.81hrs
44%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
93%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility39.0%
Worse than Avg
Here
39.0%
US
95.5%
MO
90.9%
St. louis city
84.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility56.1%
Worse than Avg
Here
56.1%
US
12.1%
MO
16.7%
St. louis city
44.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.5%
Mixed vs Avgs
Here
70.5%
US
93.4%
MO
84.4%
St. louis city
58.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
14.4%
MO
19.1%
St. louis city
17.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
15.3%
MO
18.9%
St. louis city
14.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.5%
MO
25.4%
St. louis city
15.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility14.2%
Worse than Avg
Here
14.2%
US
81.8%
MO
65.9%
St. louis city
42.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility12.5%
Worse than Avg
Here
12.5%
US
79.7%
MO
63.5%
St. louis city
50.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
MO
2.2%
St. louis city
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies
4penalties
Well above state avg (12.0)
44 complaint-triggered
$126,156 in fines

This facility shows concerning patterns of repeated family complaints about pressure ulcer care, pain management, and medication safety that persist across multiple surveys from 2019 through 2025. With 149 deficiencies across 12 surveys and 46 complaint-triggered violations, families have frequently reported issues that suggest ongoing problems with wound care, nursing staffing, and resident safety despite corrections being claimed after each incident.

Mar 26, 2026Complaint
3
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 20, 2025Complaint
3
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 6, 2025Complaint
6
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 5, 2024Complaint
3
0924Potential for harm · WidespreadCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 16, 2024Routine
36
0693Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0921Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 16, 2024Complaint
13
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Federal Penalties

Fine

Feb 6, 2025

$11,492

Fine

Jul 16, 2024

$95,096

Payment Denial

Jul 16, 2024

9-day denial

Fine

Jul 14, 2023

$19,568

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hillside Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ama Holdings

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 12 of 14 (Worst)

Ownership & Management

Owners

Mo Operation Holdings LLC

Owner · Organization

100%

Ama Holdings LLC

Owner (parent company) · Organization

Def Holdings LLC

Owner (parent company) · Organization

Marx, Asher

Owner (parent company)

Wolf, Jacques

Owner (parent company)

Key personnel

Jones, RebekaW-2 Managing EmployeeMarx, AsherOfficer / DirectorWolf, JacquesOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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