Christian Extended Care & Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
This facility has a highly regarded physical therapy department that consistently helps patients regain mobility. However, the recurring reports of slow response times to call lights and hygiene-related neglect are serious red flags; families should conduct a weekend or evening visit to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
71 reviews analyzed“Christian Extended Care & Rehabilitation receives highly polarized feedback, with many patients praising the physical therapy team and specific staff members for their dedication and kindness. However, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and unprofessional behavior by nursing staff, particularly during evening and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Warm and supportive social services staff
- Clean and well-maintained facility environment
- Compassionate care from many individual nursing staff members
Concerns
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Inadequate assistance with toileting and hygiene (mentioned by 5 reviewers)
- Medication administration delays (mentioned by 3 reviewers)
- Poor staffing levels during weekends and nights (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given that your physical therapy team is so highly regarded, how do they coordinate with nursing staff to ensure residents stay mobile and comfortable throughout the day?
- 3With the facility having a 3-star staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly, especially during evening and weekend shifts?
- 4Could you walk me through your process for medication management to ensure residents receive their doses on time and without delays?
- 5What steps does the nursing team take to ensure residents receive consistent and dignified support with personal hygiene and toileting needs?
- 6How does your social services team help new residents integrate into the community and stay engaged with daily activities to ensure they feel at home?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff at Christian Extended Care went above and beyond, providing exceptional care, timely medications, and constant support.”
“Physical therapy was able to take me from hardly moving to hopping 50 feet with a walker! I'm looking forward to being able to use my new skills in order to get around at home while I continue healing.”
“Anytime she turns on her call light, an hour would go by before someone even comes into check on her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced families filing complaints about care quality and daily living assistance, with recurring problems in fire safety systems, infection control, and medication management across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the persistence of similar issues over several years, including repeated fire safety violations and quality of care concerns, suggests ongoing operational challenges that merit careful consideration during your visit.
Mar 28, 2025Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 13, 2023Routine12
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Apr 20, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 23, 2020Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Christian Extended Care & Rehabilitation
nonprofit
Chain Affiliation
Bjc Healthcare
3 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 3 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit bethesdahealth.org
Medicare data downloads
Original nursing home datasets
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