Arbor Hills Care & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (33 vs median 10)
- High staff turnover (73%)
- High RN turnover (60%)
Bottom 25% in MO · Critically understaffed (RN) · Above average staffing · Very high staff turnover · $282,840 in fines · Abuse citation
What this means for your family
While recent reviews highlight a cleaner environment and professional staff, the history of serious safety and communication concerns is significant. We strongly recommend visiting the facility unannounced during evening or weekend hours to observe staffing levels and responsiveness firsthand before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“Arbor Hills Care & Rehab Center receives highly polarized feedback, with some families praising the cleanliness and professional staff, while others report severe concerns regarding patient safety and neglect. Critics highlight serious issues including medication errors, theft of personal property, and a lack of communication during medical emergencies. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and friendly staff interactions
- Modern room layouts
Concerns
- Poor communication regarding medical status and emergencies (mentioned by 2 reviewers)
- Theft of personal belongings and clothing (mentioned by 2 reviewers)
- Inconsistent or negligent nursing care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the modern room layouts you have here, how do you ensure that residents' personal belongings and clothing are kept secure and organized?
- 2What specific protocols do you have in place to ensure families are notified immediately if there is a change in a resident's medical status or an emergency occurs?
- 3How does the nursing team manage daily medication administration to ensure everything is tracked accurately and on schedule?
- 4Could you tell us more about the specialized programming and daily activities available specifically for your memory care residents?
- 5Since some visitors have noted the facility is very clean and well-maintained, how do you manage the cleaning schedule to ensure resident rooms stay that way?
- 6What steps is the facility taking to address recent state inspection findings and improve the overall staffing experience for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The administrator, head of nursing, nurses, aides, activities director, janitors, receptionist, cooks, and everyone I have come into contact with - have been so wonderful with my sister.”
“My recommendation is you visit the facility after 5pm at least 3 random times before you make your decision.”
“Very nice and clean place. I was very pleased to walk in to see my father and it was no smell. Very fresh and clean all the way to his room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 51 complaints triggering most deficiencies at this facility, indicating serious ongoing concerns about resident protection from abuse and neglect, wound care, and medication management. Key problems persist across multiple surveys from 2023-2025, including repeated failures in pressure ulcer prevention, nutrition provision, and responding to alleged violations. While all deficiencies show correction dates, the pattern of recurring issues in critical care areas warrants careful consideration before placement.
Feb 20, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 3, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 12, 2025Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 28, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jan 28, 2025
$127,275
Payment Denial
Jan 28, 2025
43-day denial
Fine
May 17, 2024
$155,565
Payment Denial
May 17, 2024
37-day denial
Ownership & Operations
Who Operates This Facility
Arbor Hills Care & Rehab Center
for profit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit arborhillsmo.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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