Hillside Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 187 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High staff turnover (60%)
- High RN turnover (65%)
Below average in FL · Below recommended RN staffing · $3,728 in fines
What this means for your family
While some families report excellent rehab outcomes, the recurring reports of neglect, hygiene issues, and slow response times are significant red flags. If you choose this facility, we strongly recommend visiting during evenings and weekends to observe staffing levels firsthand and maintaining a daily presence to advocate for your loved one's basic needs.
Google Reviews
Google Reviews
187 reviews on Google“Hillside Health and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation therapy, while others report severe neglect and hygiene issues. Critical concerns include inconsistent response times to call buttons, reports of residents being left in soiled conditions, and poor communication regarding medical care. Families considering this facility should be aware that experiences appear highly dependent on specific staff shifts and individual patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and compassionate nursing staff
- Responsive administrative leadership
- Clean and well-maintained facility areas
Concerns
- Slow response to call buttons and patient needs (mentioned by 12 reviewers)
- Hygiene issues including urine odors and soiled linens (mentioned by 9 reviewers)
- Understaffing, particularly on weekends and holidays (mentioned by 6 reviewers)
- Poor communication regarding medical treatment and medication changes (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some feedback regarding response times for call buttons; could you walk me through your current process for ensuring residents receive timely assistance, especially during weekends and holidays?
- 2Given the importance of a clean environment, what is your daily protocol for room maintenance and laundry to ensure the facility remains fresh and comfortable for residents?
- 3How do you keep families informed about changes in a loved one's medication or medical treatment plan to ensure we are always in the loop?
- 4I see your physical and occupational therapy programs are highly regarded; could you tell me more about how those sessions are integrated into a resident's daily routine?
- 5With the current staffing levels, how does your team prioritize care needs to ensure that every resident receives consistent attention throughout the day?
- 6What kind of social or recreational activities do you have planned to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My father was admitted to this facility directly from the hospital and stayed for only about a week before I had to have him sent back to the ER. During that time, I repeatedly reached out to staff with concerns about his condition — severe swelling, confusion, and lack of proper care — but was ignored or brushed off.”
“I wish the organization would have more available staff to provide dependent care for the residents who are unable to care for themselves(such as cleaning, changing diapers, bed linens and towels) during holidays and weekends.”
“The staff and nurses were exceptional. I must admit that I left with a few “favorites”. From housekeeping, maintenance, kitchen, and administration everyone went above and beyond my expectations.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillside Health and Rehabilitation Center has ongoing concerns with medication management, quality of care, and food safety, with these issues recurring across multiple surveys from 2021 to 2025. Families have filed complaints that triggered inspections, including serious issues involving abuse reporting failures and pressure ulcer care. While the facility corrects deficiencies when cited, the persistent pattern of problems in core care areas suggests systemic challenges that families should carefully consider.
Aug 21, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jan 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 16, 2023Routine7
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 25, 2021Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Aug 16, 2023
$3,728
Ownership & Operations
Who Operates This Facility
Hillside Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Ownership & Management
Owners
Hillside Rehab Holdings LLC
Owner · Organization
Bp Hillside Trust
Owner (parent company) · Organization
Lf Hillside Trust
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
187 reviews from families & visitors
Official Website
Visit hillsiderehabilitation.com
Medicare data downloads
Original nursing home datasets
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