Solaris Healthcare Lake Zephyr
Strong Medicare quality ratings; families often praise effective and motivating rehabilitation therapy. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
This facility offers a strong rehabilitation program and a welcoming environment for many, but there is significant inconsistency in the quality of care. When touring, we strongly recommend asking for a specific plan on how the facility communicates medical changes to family members and observing the cleanliness of the resident wings during off-peak hours.
Google Reviews
Google Reviews
82 reviews on Google“Solaris HealthCare Lake Zephyr receives a high volume of positive feedback, with many families praising the facility's cleanliness, friendly staff, and effective rehabilitation programs. However, a recurring subset of negative reviews highlights serious concerns regarding inconsistent care, hygiene issues such as odors, and communication lapses between staff and family members. While many visitors find the environment welcoming and well-managed, others report experiences of neglect and unprofessionalism that suggest significant variability in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective and motivating rehabilitation therapy
- Clean and well-maintained facility environment
- Friendly and welcoming front-desk and nursing staff
- Engaging activities and social programs for residents
Concerns
- Inconsistent hygiene and presence of odors (mentioned by 3 reviewers)
- Reports of neglect or slow response times for basic care needs (mentioned by 4 reviewers)
- Poor communication regarding medical status and hospital transfers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for rehabilitation therapy; could you walk me through how your team coordinates those sessions with daily care routines?
- 2With a capacity of 120 residents, how do you ensure that each resident receives timely assistance when they press their call light or have immediate personal care needs?
- 3We understand that maintaining a fresh environment is a challenge in any nursing home; what is your current protocol for housekeeping and managing room hygiene throughout the day?
- 4How does your nursing team handle communication with families when there is a change in a resident's medical status or if a hospital transfer becomes necessary?
- 5I see that you actively engage with feedback online; how do you use input from families to improve your medication management and overall care processes?
- 6Could you tell me more about the social programs and activities available here, and how you encourage residents to participate and stay connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The care and motivation was outstanding, I was concerned she would not get better until I saw how they cared and motivated her(and me). I went from fear and hopelessness to joy and confidence that she will get better and return home to me.”
“My mother has been there for some days now... I pass nurses on their phones, or talking 2 each other(not work related) the stinch in the air, the sound & feeling of dread.”
“My mother was at Solaris for 20 days, for rehab... Over her stay she became incontinent. I observed nurses bring my mom medication and walk away. I had to call them back to ask what she was receiving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing deficiencies in quality of care, infection control, and care planning. The facility has recurring issues with providing appropriate treatment according to resident preferences, medication management, and fire safety systems that appear across multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality standards.
Nov 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 30, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 18, 2022Routine8
Infection Control Deficiencies
Report COVID19 data to residents and families.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 2, 2021Routine10
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Lake Zephyr
for profit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 17 of 22
Ownership & Management
Owners
Zephyrhills South Snf Operations Holdings LLC
Owner · Organization
Acc Snf Operations Holdings LLC
Owner (parent company) · Organization
Ch Acc Holdings LLC
Owner (parent company) · Organization
Seam Trust
Owner (parent company) · Organization
Sk Holdings Acc Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit solariscares.org
Medicare data downloads
Original nursing home datasets
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