Hillsborough County Nursing Home
Strong Medicare quality ratings; families often praise warm, affectionate nursing staff. Still worth an in-person visit.
based on 23 Google reviews
Watch Hillsborough County Nursing Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While this facility is praised for its clean environment and effective rehab therapy, the consistency of care is a major concern. Families should conduct unannounced visits to observe staff responsiveness to call bells and verify that basic hygiene standards are being met for their loved ones.
Google Reviews
Google Reviews
23 reviews on Google“Hillsborough County Nursing Home receives highly polarized feedback, with some families praising the genuine warmth and dedication of the staff, while others report significant neglect and unprofessionalism. Common criticisms focus on inconsistent staffing levels, poor food quality, and occasional lapses in basic care standards, such as hygiene and responsiveness to call bells.”
Quality Themes
Tap a score for detailsStrengths
- Warm, affectionate nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Strong connection with families
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 3 reviewers)
- Poor food quality and limited menu variety (mentioned by 3 reviewers)
- Unprofessional or condescending communication from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 300 residents, what is the typical response time for call bells during the evening and weekend shifts?
- 2I've heard great things about your rehabilitation team, but could you walk me through how you handle communication with families when a resident has a change in health status?
- 3What steps are being taken to improve the variety and nutritional quality of the daily menu options for residents?
- 4With a 5-star staffing rating, how do you ensure that staff members maintain a personalized and professional rapport with residents throughout the day?
- 5Can you describe the daily activity schedule and how you encourage residents to participate in social life within the facility?
- 6How do you manage the transition of care if a resident needs urgent medical attention that requires a transfer to a local hospital?
Personalized based on this facility's data
Key Review Excerpts
“I counted 4 hugs my friend received from staff members! They were so sincere, and conveyed their love & caring to my friend. It was beautiful!”
“Nurses not answering call bells. supervisors properly handling complaints. morning shift sitting down for 30mins-1hour not answering bells.”
“the care was great, followed all doctors orders, and they were great with her needing to go to outside appointments. they helped her gain her independence back!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of fire safety and building maintenance issues across all three surveys, with recurring problems in fire protection systems, cooking facilities, and electrical equipment. The most frequent concerns involve fire safety measures, medication management, and nursing care quality. While all deficiencies were corrected according to facility reports, the repeated fire safety violations across multiple years suggest ongoing maintenance challenges that families should discuss during visits.
Apr 3, 2025Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
May 1, 2024Routine6
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 6, 2023Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Hillsborough County Nursing Home
government
Ownership & Management
Owners
County of Hillsborough
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit hcnh.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Goffstown Nursing and Rehab Center
1.5 miNursing Home · Goffstown, NH
Bedford Nursing & Rehabilitation Center
3.0 miNursing Home · Bedford, NH
Courville at Manchester
3.3 miNursing Home · Manchester, NH
Hackett Hill Healthcare Center
3.4 miNursing Home · Manchester, NH
Bedford Hills Center
3.7 miNursing Home · Bedford, NH
Maple Leaf Health Care Center
3.9 miNursing Home · Manchester, NH