Hackett Hill Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 3.0)
Below average in NH · Meets national RN staffing standard · $12,735 in fines
What this means for your family
Hackett Hill offers a clean environment and a highly effective rehabilitation team, making it a strong candidate for short-term recovery. However, families must be prepared to be highly involved advocates, as multiple reviewers report significant issues with communication and responsiveness from nursing and social work staff.
Google Reviews
Google Reviews
88 reviews on Google“Hackett Hill Healthcare Center receives polarized feedback, with many reviewers praising the facility's cleanliness, welcoming atmosphere, and professional therapy team. However, significant concerns persist regarding communication failures, inconsistent responsiveness from nursing staff, and occasional lapses in basic patient care and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and effective rehabilitation therapy
- Welcoming and friendly front-desk staff
- Warm, supportive nursing and LNA staff
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
- Poor communication from case managers and social workers (mentioned by 3 reviewers)
- Inconsistent hygiene and housekeeping standards (mentioned by 3 reviewers)
- Subpar food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With the current staffing levels, what is your protocol for ensuring call bells are answered promptly when a resident needs immediate assistance?
- 3Could you walk me through how your case management team keeps families updated, especially regarding changes in a resident's care plan or health status?
- 4Given the recent feedback regarding dining, what steps is the kitchen team taking to improve the quality and variety of the meals served?
- 5How does your housekeeping team maintain consistent cleanliness standards throughout the facility, and what is the schedule for deep-cleaning resident rooms?
- 6Since medication management is a high priority for our family, can you explain the oversight process your nursing staff uses to ensure accuracy and timely administration?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy staff are amazing and push you to your limits. The nurses were right on top of everything for me.”
“When she was released, the nurse(s) put another patient’s medication in her bag! This is a HIPAA violation and a careless act on the nurses end!!”
“I called the social worker Taylor 20 times in one month. She never called me back. My brother needed a psych consult.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiency findings, including recent issues with care planning and infection control in December 2024. The facility shows recurring problems across resident rights, fire safety systems, and medication management, with deficiencies appearing consistently across multiple surveys from 2023-2024. While the facility has correction dates for all violations, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should discuss during visits.
Dec 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Routine6
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Apr 2, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Jan 9, 2024Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 4, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Mar 10, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Federal Penalties
Fine
Dec 17, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Hackett Hill Healthcare Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 84 of 188
Ownership & Management
Owners
191 Hackett Hill Road Operations LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Nh Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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