Hidden Glenn Senior Living I
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based on 29 Google reviews

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What this means for your family
This facility offers a warm, home-like environment with some highly dedicated nursing staff. However, families should be extremely cautious and investigate the management style of the Executive Director, as multiple recent reviews report unprofessional and rude behavior.
Google Reviews
Google Reviews
29 reviews on Google“Families may find a high level of care from the nursing staff and a home-like environment, with some long-term residents receiving consistent quality care. However, there are significant and polarizing allegations regarding the professionalism and conduct of the Executive Director, as well as concerns regarding language barriers between caregivers and residents.”
Quality Themes
Tap a score for detailsStrengths
- Home-like, clean environment
- Compassionate nursing and caregiving staff
- In-house prepared meals
- Smooth transition process for new residents
Concerns
- Unprofessional conduct by Executive Director (mentioned by 3 reviewers)
- Language barriers between staff and residents (mentioned by 2 reviewers)
- Issues with resident safety and theft
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a small and intimate community of 15 residents, how do you ensure everyone gets personalized attention during meal times?
- 2I noticed you take the time to respond to feedback from families; how does the team use resident input to improve the daily experience here?
- 3What kind of daily activities or social outings do you organize to help residents stay connected with each other?
- 4Since this is an assisted living setting, what is the specific protocol if a resident has a medical emergency in the middle of the night?
- 5How do the staff members help residents maintain their independence while still providing the necessary support for daily tasks?
- 6Can you tell us more about how the dining experience is customized for the specific dietary needs of your 15 residents?
Personalized based on this facility's data
Key Review Excerpts
“The Executive Director Bree is a Godsend! She has made the transition for my dad so smooth and has alleviated so much stress for me. She is the best!”
“My mother has been a resident at Hidden Glenn Senior Living since July 2019, before and after the facility’s renovations and rebranding. Her care has been of consistent quality throughout her stay there”
“The Head Nurse Bree. Is unforgivable, incapable of sympathy, and unprofessional. BREE should be looked into for unfair treatment and of course her behavior.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Oct 20, 2025ComplaintClean
This report details an investigation into a complaint alleging staff violated a resident's personal rights. The investigation found that the complaint was unfounded because the resident in question was located at a sister facility, not at the licensed facility.
Jul 11, 2024InspectionClean
The facility underwent a required 1-year annual inspection. The report indicates that the facility was observed to be clean, and all tested systems, including call lights, hot water temperature, and fire safety equipment, were within regulatory limits. No deficiencies were cited during this visit.
Jul 9, 2023InspectionClean
The facility underwent a required annual inspection and was found to be in excellent condition. The inspector noted that the facility was clean, all safety equipment was operational, and required documentation for both staff and clients was up to date. No deficiencies were observed during the visit.
Oct 24, 2022ComplaintClean
This report details an investigation into multiple allegations of neglect and misconduct. The investigation determined that the resident in question does not reside at this facility, rendering all listed allegations unfounded. Therefore, no deficiencies were cited.
Jul 22, 2022InspectionClean
The facility underwent an annual inspection with a specific emphasis on infection control. The Licensing Program Analyst observed sufficient hand hygiene supplies, proper use of face coverings, and adequate COVID postings. No deficiencies were observed during the visit.
Ownership & Operations
Who Operates This Facility
Affordable Senior Housing Foundation
LOFVENDAHL, BRIGITTA M
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit hiddenglenn.org
Medicare data downloads
Original nursing home datasets
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