See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Herman Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2295 Plummer Avenue, Willow Glen · San Jose, CA 9512599 bedsLicensed & Active
1/5
Medicare
Inspection
Staffing
Google rating
3.9/5

based on 13 Google reviews

5
4
3
2
1
Herman Health Care Center Nursing Home in San Jose, CA — Street View
Street View

Watch Herman Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (24 vs median 13.0)
  • High RN turnover (54%)

Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $39,819 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility provides compassionate care for end-of-life and long-term residents, there is a recurring and serious pattern of personal items and food being stolen from resident rooms. If you choose this facility, we strongly advise you to document and photograph all belongings brought in, and maintain frequent check-ins to monitor the security of your loved one's property.

Google Reviews

Google Reviews

13 reviews on Google
Families should be aware of serious allegations regarding the theft of personal belongings, including clothing and food, reported by multiple family members. While some residents and their caregivers praise the compassionate end-of-life care and the facility's ability to accommodate specific disabilities, there are significant concerns regarding communication responsiveness and property security.

Quality Themes

Tap a score for details
Food5.0Staff7.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate end-of-life care
  • Ability to accommodate residents with disabilities
  • Positive feedback on food and rehabilitation progress

Concerns

  • Theft of residents' personal belongings and food (mentioned by 2 reviewers)
  • Poor communication and unreturned messages

Rating Trends

Tap a year to see what changed

2343.0'16(2)2.05.0'19(1)5.05.0'23(2)5.03.3'25(4)5.0'26(2)

Distribution · 14 analyzed

5
10
4
0
3
0
2
2
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion shown during end-of-life care; how does your team approach providing emotional support to both residents and their families during those sensitive times?
  • 2With the high staffing rating you have, how do you ensure that the care remains personalized and that the staff is able to respond quickly to a resident's immediate needs?
  • 3What specific protocols do you have in place to ensure that residents' personal belongings and room items are kept secure and accounted for?
  • 4How does the clinical team communicate important medical updates or changes in condition to family members, and what is the best way for us to reach you if we have an urgent question?
  • 5We are interested in the rehabilitation progress mentioned by others; could you tell us more about how your therapy programs are integrated into a resident's daily routine?
  • 6What does a typical day of social activities and engagement look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

He is now at the end of his life and they have been very compassionate and giving great care to make sure he is comfortable.

Long-term resident's family · 2022★★★★★

I had a patient recently call me from Herman Healthcare who said "Thank you so much helping me get here, it is so much better than where I had been before, I love the staff and I love the food, and they have been helping me get stronger every day"

Rehab patient's healthcare provider · 2026★★★★★

My sister has been here for many years. She's been at several facilities and this is the only one she's comfortable in.

Long-term resident's family · 2023★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
19.5%
CA
13.7%
Santa clara
9.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.4%
CA
10.7%
Santa clara
13.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
12.1%
CA
7.0%
Santa clara
4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.5%
Worse than Avg
Here
90.5%
US
93.4%
CA
98.6%
Santa clara
99.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.7%
Worse than Avg
Here
90.7%
US
95.5%
CA
98.2%
Santa clara
99.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.3%
CA
10.5%
Santa clara
11.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.1%
Worse than Avg
Here
78.1%
US
79.7%
CA
93.2%
Santa clara
97.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.4%
Mixed vs Avgs
Here
89.4%
US
81.8%
CA
94.2%
Santa clara
97.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
CA
1.5%
Santa clara
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
3penalties
Well above state avg (15.4)
14 complaint-triggered
$39,819 in fines

Herman Health Care Center has significant compliance concerns with families filing multiple complaints triggering federal investigations. The facility repeatedly struggles with medication management, resident safety, and protection from abuse and neglect. Issues persist across surveys from 2022 to 2025, including medication errors, safety hazards, and inadequate care planning, though the facility reports correcting most deficiencies when cited.

Mar 9, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 29, 2025Complaint
1
0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Aug 25, 2025Routine
28
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jun 26, 2025Complaint
2
0627Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jun 4, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 20, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Aug 25, 2025

$23,397

Fine

Jun 4, 2025

$16,422

Payment Denial

Jun 4, 2025

10-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Herman Health Care Center

Organization Type

for profit

Ownership & Management

Owners

Paul D Sollis Trust

Owner · Organization

50%

Sophia H Sollis Trust

Owner · Organization

50%

Sollis, Cynthia

Owner (parent company)

33%

Key personnel

Sollis, CynthiaOfficer / DirectorSollis, MaryOfficer / DirectorSollis, PaulOfficer / DirectorSollis, MaryOfficer / DirectorRenew Health Consulting Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call