Shepherd of the Valley Liberty
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 99 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent amenities, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend unannounced visits during weekends and evenings to verify staffing levels and care quality for yourself.
Google Reviews
Google Reviews
99 reviews on Google“Shepherd of the Valley Liberty receives polarized feedback, with many families praising the beautiful, clean facility and specific staff members, while others report severe neglect and staffing shortages. Critical reviews highlight dangerous delays in call-light response times, poor hygiene management, and inconsistent care, particularly in the rehabilitation wing. Families should be aware that while some find the environment excellent, others have experienced significant communication and care failures.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained facility
- Engaging activities and campus amenities
- Some highly dedicated and compassionate individual staff members
- Positive experiences in independent and assisted living
Concerns
- Severe understaffing leading to neglect (mentioned by 8 reviewers)
- Slow or ignored call-light response times (mentioned by 4 reviewers)
- Poor hygiene and incontinence care (mentioned by 3 reviewers)
- Inconsistent or unprofessional nursing staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a very active calendar; could you walk me through how you encourage residents to participate in these daily activities?
- 2With a 4-star staffing rating, how do you ensure that staff are consistently available to respond to call lights in a timely manner throughout the day and night?
- 3Given the importance of consistent care, what is your process for maintaining communication with families regarding changes in a resident's health or medication management?
- 4I see that you are active in responding to feedback online; how do you use that family input to improve the quality of daily care and hygiene support for residents?
- 5In situations where a resident requires urgent medical attention, what is your protocol for coordinating care and keeping family members informed?
- 6What steps are you currently taking to ensure that all residents receive consistent, high-quality attention from your nursing team during every shift?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was on a bed pan for 3 hours, I left and came back and she was still on it. Her call light was on for 2 hours.”
“They have aides doing hoyers by themselves when per state regulation it’s a 2 assist MINIMUM! They leave family members on bed pans for 2+ hours and continuously ignore/turn off call lights.”
“My mom passed yesterday after a bitter nasty battle with cancer and every single person treated her as if she was their own mother. They were also heart broken when my mom lost her battle.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering some inspections at this facility, which shows ongoing concerns. The facility has recurring issues with safety hazards and accident prevention, fire safety systems, and electrical/power systems across multiple surveys from 2021 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in safety areas suggests persistent operational challenges that families should carefully consider.
Mar 23, 2026Complaint1
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Sep 22, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 22, 2025Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
May 21, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 15, 2023Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Oct 5, 2023Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Shepherd of the Valley Liberty
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit shepherdofthevalley.com
Medicare data downloads
Original nursing home datasets
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