Liberty Health Care Center INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (15 vs median 8.0)
Below average in OH · Below recommended RN staffing · Above average staffing · Below chain average · $16,801 in fines
What this means for your family
While this facility has a dedicated housekeeping and therapy team, the recurring reports of medical neglect and poor communication are significant red flags. If you choose this facility, ensure you have a clear, documented plan for how the staff will communicate updates to you and maintain a frequent, unannounced presence to monitor your loved one's care.
Google Reviews
Google Reviews
41 reviews on Google“Liberty Health Care Center receives highly polarized feedback, with some families praising the dedicated therapy and housekeeping staff, while others report severe concerns regarding neglect and communication. While specific staff members like Maria in housekeeping are frequently highlighted for their kindness, multiple reviewers have raised alarms about poor medical oversight, slow response times, and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional housekeeping staff
- Dedicated and encouraging physical therapy team
- Personalized care from specific nursing assistants
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication with family members regarding care plans (mentioned by 4 reviewers)
- Neglect or inadequate medical oversight (mentioned by 5 reviewers)
- Missing or stolen personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through their responses; how do you ensure that family members are kept consistently updated on changes to a resident's care plan?
- 2We've heard great things about your housekeeping and physical therapy teams; could you tell us more about how those departments collaborate to support a resident's daily mobility?
- 3What specific protocols are in place to ensure medication management is handled accurately and that there is consistent medical oversight during every shift?
- 4How does the facility manage staffing levels during busy periods to ensure that call lights are answered promptly and residents aren't left waiting?
- 5Could you describe the daily dining experience, including how much input residents have in their meal choices and how nutritional needs are met?
- 6What is the process for securing a resident's personal belongings to ensure everything stays safe and accounted for within their room?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law is sitting in a hospital on a ventilator because this place neglected to take care of an infection that she had it took them an hour to even bring her in anything to drink.”
“The nursing staff was excellent along with the therapist, dietitian, etc. The staff is personable and I feel that they truly care about his well-being.”
“I am extremely disappointed in the lack of communication and coordination at this facility. Family members are often left in the dark, with little to no information on the care process or next steps.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 20 complaints triggering federal inspections, revealing serious concerns about infection control, medication management, and protection from neglect at this facility. Recurring issues include inadequate infection prevention programs appearing across multiple surveys, medication errors, and failures to properly investigate abuse allegations. While the facility corrects deficiencies when cited, the pattern of repeated problems in critical care areas suggests ongoing quality challenges that warrant careful consideration.
Mar 5, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 30, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
May 2, 2024Routine12
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 2, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Feb 8, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Liberty Health Care Center INC
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 9 of 11
Ownership & Management
Owners
Omni Manor, INC.
Owner · Organization
Masternick, John
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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