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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 72% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Liberty Health Care Center receives highly polarized feedback, with some families praising the dedicated therapy and housekeeping staff, while others report severe concerns regarding neglect and communication. While specific staff members like Maria in housekeeping are frequently highlighted for their kindness, multiple reviewers have raised alarms about poor medical oversight, slow response times, and missing personal belongings.
Quality Themes
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Concerns
Rating Trends
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Distribution · 48 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law is sitting in a hospital on a ventilator because this place neglected to take care of an infection that she had it took them an hour to even bring her in anything to drink.”
“The nursing staff was excellent along with the therapist, dietitian, etc. The staff is personable and I feel that they truly care about his well-being.”
“I am extremely disappointed in the lack of communication and coordination at this facility. Family members are often left in the dark, with little to no information on the care process or next steps.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 20 complaints triggering federal inspections, revealing serious concerns about infection control, medication management, and protection from neglect at this facility. Recurring issues include inadequate infection prevention programs appearing across multiple surveys, medication errors, and failures to properly investigate abuse allegations. While the facility corrects deficiencies when cited, the pattern of repeated problems in critical care areas suggests ongoing quality challenges that warrant careful consideration.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Federal Penalties
Fine
Sep 16, 2025
$66,600
Fine
Feb 8, 2024
$16,801
Liberty Health Care Center INC
for profit
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 9 of 11
Owners
Omni Manor, INC.
Owner · Organization
Masternick, John
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
43 reviews from families & visitors
Official Website
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Original nursing home datasets
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