Beacon Harbor Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 130 Google reviews
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What this means for your family
This facility's physical and occupational therapy departments are among its greatest strengths and are highly recommended for post-surgical recovery. However, families must be extremely vigilant regarding hygiene and medication schedules, as multiple recent reviews highlight significant failures in basic care and responsiveness to call lights.
Google Reviews
Google Reviews
130 reviews on Google“Families considering Beacon Harbor should note that while many praise the exceptional physical therapy and the warmth of the nursing staff, there are significant, recurring reports of neglect regarding hygiene and medication. While the facility has undergone recent renovations and offers a beautiful lakeside setting, several reviewers have raised serious alarms regarding slow response times to call lights and inconsistent cleanliness in resident rooms.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy teams
- Compassionate and dedicated nursing staff
- Beautiful facility with recent renovations and lake views
- Welcoming and professional administrative/admissions team
Concerns
- Slow response times to call lights and patient needs (mentioned by 5 reviewers)
- Inconsistent cleanliness of resident rooms and linens (mentioned by 4 reviewers)
- Issues with medication management and administration (mentioned by 3 reviewers)
- Difficulty reaching staff or management via telephone (mentioned by 3 reviewers)
- Food temperature and variety issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews by acknowledging specific staff members and services mentioned. For negative reviews, the owner uses a consistent, professional template to express empathy and request direct contact for resolution.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams and the beautiful lake views; could you show us where the residents typically enjoy those views during their daily activities?
- 2How does the nursing team manage medication administration to ensure everything is accurate and timely for each resident?
- 3What steps are in place to ensure that call lights are responded to promptly, especially during the night shifts?
- 4Could you tell us about your process for maintaining cleanliness in the resident rooms and ensuring linens are changed regularly?
- 5How does the dining team ensure that meals are served at the right temperature and that there is a good variety of nutritious options available?
- 6If a medical emergency were to occur after hours, what is the protocol for contacting the on-call physician or management?
Personalized based on this facility's data
Key Review Excerpts
“My wife has been here for 4 months, and Beacon Harbor is the best rehab and nursing facility out there. It really, really is. They take absolutely great care of her.”
“I urge anyone considering this facility to think twice. The care my father-in-law received at Beacon Harbor for rehab following his hospital discharge was less than adequate. Essential medications were missed on multiple occasions, he experienced excessively long wait times for assistance—over 40 minutes after pushing the call button”
“The therapy team was outstanding as well as the nursing department. I also want to recognize Jennifer Rodriguez (case manager) she was very helpful managing my insurance and went out of her way so that I can focus on my rehab.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of this facility's 38 deficiencies were triggered by family complaints, indicating ongoing resident and family concerns. The most recurring problems involve resident rights violations (particularly maintaining a safe, clean environment), medication management issues, and fire safety deficiencies. While the facility has correction dates for all violations, issues with resident rights, medication services, and safety hazards have persisted across multiple years and surveys, suggesting systemic problems that families should carefully evaluate before placement.
Mar 24, 2026Complaint1
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Dec 11, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 4, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 22, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 22, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jun 26, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Aug 22, 2024
$13,627
Fine
Sep 20, 2023
$8,190
Fine
Jun 30, 2023
$7,704
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
MYRTLE SPRINGS HEALTHCARE, INC
CORTLAND BLOMQUIST
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 17 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
The Ensign Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit beaconharborhealth.com
Medicare data downloads
Original nursing home datasets
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