Henderson Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews

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What this means for your family
Henderson Nursing and Rehabilitation has shown measurable improvements in facility maintenance and activity programming over the last few years. However, given recent reports of medical neglect and infection issues, families should conduct a thorough tour and ask specifically about the facility's protocols for monitoring post-rehab recovery and infection prevention.
Google Reviews
Google Reviews
22 reviews analyzed“Henderson Nursing and Rehabilitation Center receives polarized feedback, with recent reviews highlighting significant improvements in facility cleanliness and staff dedication over the last five years. While some families report excellent rehabilitative outcomes and compassionate care, others have raised serious concerns regarding medical neglect and poor communication during recovery.”
Quality Themes
Tap a score for detailsStrengths
- Significant improvements in facility cleanliness
- Dedicated and hardworking nursing staff
- Effective rehabilitation outcomes
- Active engagement in resident activities
Concerns
- Reports of medical neglect and improper follow-up care (mentioned by 2 reviewers)
- Inconsistent quality of care and staff attitude (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has made recent strides in cleanliness and resident engagement; could you walk me through what a typical day of activities looks like for a resident here?
- 2Given that medication management is a critical part of care, what specific protocols and oversight measures do you have in place to ensure accuracy and safety for residents?
- 3With a staffing rating of 2/5, how do you ensure that residents receive consistent attention and that communication between nursing staff and families remains reliable?
- 4In instances where a resident’s health status changes or requires follow-up, what is your process for keeping family members informed and ensuring that medical needs are addressed promptly?
- 5How does your team work to maintain a consistent standard of care and a positive, supportive environment across all shifts?
- 6Regarding the recent state violations, what specific steps has the facility taken to address those findings and prevent similar issues from recurring?
Personalized based on this facility's data
Key Review Excerpts
“I have witnessed a significant improvement slowly in the past 5 years. Today the floors and walls are clean the smell is much ,much better.”
“They are very clean and the residents always seem happy. They are constantly doing activities with the residents and making it a fun time.”
“Grateful Beyond Words for the miracle Henderson Nursing and Rehabilitation did with Bradley”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Henderson Nursing and Rehabilitation Center has recurring issues with care planning, infection control, and medication management across all three surveys from 2019-2025, indicating persistent problems despite corrections. One family filed a complaint about infection control practices. The facility shows a pattern of repeated deficiencies in core care areas, suggesting ongoing challenges in maintaining consistent quality standards that families should carefully consider.
May 16, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
May 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 30, 2021Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Oct 31, 2019Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Henderson Nursing and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
54 facilities nationwide
Chain avg rating: 3.2/5 · Rank 34 of 54
Ownership & Management
Owners
Platschek, Alexander
Owner
Platschek, Goldie
Owner
Rubenstein, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit hendersonnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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