Columbia Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- High staff turnover (54%)
Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
This facility has a strong reputation for physical therapy and rehab outcomes, which may be beneficial for short-term recovery. However, given the serious and recurring allegations of neglect and poor night-shift supervision in recent months, we strongly advise families to conduct unannounced visits during off-hours to verify the quality of care firsthand.
Google Reviews
Google Reviews
63 reviews on Google“Columbia Healthcare Center receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff, while others report severe concerns regarding neglect and poor hygiene. Recent negative reviews have focused on allegations of staff sleeping on the job and inadequate care, which contrast sharply with long-term positive experiences shared by other families. Prospective families should conduct a thorough, in-person tour to assess current conditions and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Supportive and helpful admissions process
- Positive, family-oriented atmosphere
Concerns
- Staff sleeping on duty and general neglect (mentioned by 5 reviewers)
- Slow response times to call lights and requests (mentioned by 4 reviewers)
- Poor hygiene and soiled linens (mentioned by 3 reviewers)
- High staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the admissions team cares about making families feel welcome; how do you ensure that transition period is smooth for a new resident?
- 2We are very interested in the physical and occupational therapy programs here, as we've heard great things about the effectiveness of your therapists; how often would my loved one participate in these sessions?
- 3With the facility being quite large, what specific protocols are in place to ensure call lights are answered quickly and resident requests are met promptly?
- 4How does the nursing team manage resident care and monitoring during the overnight hours to ensure everyone is safe and attended to?
- 5Could you tell us a bit about the daily meal schedule and how the dining experience is managed to ensure high quality and cleanliness?
- 6What kind of daily social activities or group outings are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapist worked hard with me, the CNA cared for me... The nurses checked on me every day & night to give meds. The staff was friendly and helpful. I was bedridden when I came but was able to walk when I went back home.”
“The staff at Columbia came highly recommended and were very gracious in helping us to navigate the process. Our relative is very comfortable and well looked after.”
“The interior has fresh paint, new floors, new lighting and new furniture and decor. The staff are simply fabulous. They are so friendly and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 9 deficiency citations across care planning, daily care assistance, and medication management issues. The facility shows recurring problems with care planning, medication errors, and basic resident care that persist across multiple surveys from 2023 to 2025, though all violations have correction dates indicating the facility addresses identified issues.
Apr 1, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 8, 2025Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Sep 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 13, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 31, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Columbia Healthcare Center
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 65 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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