Heart to Heart Residential Care Home LLC
Limited public data on Heart to Heart Residential Care Home LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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What this means for your family
This facility presents significant risks, with recent reviews alleging poor nutrition and unprofessional staff behavior. While some families have had long-term positive experiences, the recent allegations of verbal abuse and lack of care are serious enough to warrant an in-person, unannounced visit to observe staff-resident interactions.
Google Reviews
Google Reviews
8 reviews on Google“Families should exercise extreme caution as reviews are highly polarized between claims of amazing, caring staff and serious allegations of neglect and verbal abuse. While some long-term residents' families report great experiences, others specifically criticize the poor quality of food and unprofessional behavior by nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Caring owner and staff (per some reviewers)
- Positive long-term resident experiences
Concerns
- Unprofessional and harsh treatment by nursing staff
- Poor food quality consisting of canned goods
- Lack of compassion/communication from management following a death
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the home is so intimate with 12 residents, how do you ensure each person receives personalized attention during mealtimes?
- 2Could you tell me more about the daily menu and how fresh, homemade ingredients are incorporated into the meals?
- 3How does the management team stay in close contact with families to provide updates on their loved one's well-being?
- 4What is the process for handling medical emergencies or unexpected health changes during the night?
- 5What kind of daily activities or social outings do the residents participate in to keep them engaged with one another?
- 6How do you support the staff in maintaining a compassionate and gentle approach to resident care during difficult transitions?
Personalized based on this facility's data
Key Review Excerpts
“My great aunt and uncle are there and I went to visit them today and they told me how they are treated worse than dogs. Another elderly man asked a nurse for a napkin and she proceeded to tell him to shut up.”
“Don’t let the owner fool you into how good their care is. The place is a joke. No proper care, nothing but canned goods for lunch and dinner.”
“Amazing staff and owner so extremely careing and kind for me and my family member”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Heart to Heart Residential Care Home LLC identified several life safety violations related to fire prevention and building maintenance during a 2019 inspection. However, there are currently no active enforcement actions listed against the facility, and the report indicates that previous issues were addressed and corrected.
Jun 14, 2019Routine
Life Safety Code (8 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, or 13R.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
Ownership & Operations
Who Operates This Facility
Heart to Heart Residential Care Home LLC
for profit
JOYCE P KYLE
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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