Assisted Living

Heart to Heart Residential Care Home LLC

Name: Public quality & inspection record for Heart to Heart Residential Care Home LLC
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Heart to Heart Residential Care Home LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

12119 San Miguel, Uptown Central · San Antonio, TX 78233|Reported capacity: 12|Licensed & active

Source: TX HHSC — view official record

Google rating

3.7/5

based on 12 Google reviews

(210) 777-1039 Directions

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Heart to Heart Residential Care Home LLC in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

12 public Google reviews available

Families should exercise extreme caution as reviews are highly polarized between claims of amazing, caring staff and serious allegations of neglect and verbal abuse. While some long-term residents' families report great experiences, others specifically criticize the poor quality of food and unprofessional behavior by nursing staff.

Quality Themes

Tap a score for details

Strengths

Caring owner and staff (per some reviewers)
Positive long-term resident experiences

Concerns

Unprofessional and harsh treatment by nursing staff
Poor food quality consisting of canned goods
Lack of compassion/communication from management following a death

Rating Trends

Tap a year to see what changed

Distribution · 12 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Since the home is so intimate with 12 residents, how do you ensure each person receives personalized attention during mealtimes?
2Could you tell me more about the daily menu and how fresh, homemade ingredients are incorporated into the meals?
3How does the management team stay in close contact with families to provide updates on their loved one's well-being?
4What is the process for handling medical emergencies or unexpected health changes during the night?
5What kind of daily activities or social outings do the residents participate in to keep them engaged with one another?
6How do you support the staff in maintaining a compassionate and gentle approach to resident care during difficult transitions?

Personalized based on this facility's data

Key Review Excerpts

“My great aunt and uncle are there and I went to visit them today and they told me how they are treated worse than dogs. Another elderly man asked a nurse for a napkin and she proceeded to tell him to shut up.”

Family member of residents · 2021★☆☆☆☆

“Don’t let the owner fool you into how good their care is. The place is a joke. No proper care, nothing but canned goods for lunch and dinner.”

Family of deceased resident · 2026★☆☆☆☆

“Amazing staff and owner so extremely careing and kind for me and my family member”

Resident's family member · 2017★★★★★

Source: 12 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

8deficiencies

Key Findings

The most recent comprehensive inspection for Heart to Heart Residential Care Home LLC identified several life safety violations related to fire prevention and building maintenance during a 2019 inspection. However, there are currently no active enforcement actions listed against the facility, and the report indicates that previous issues were addressed and corrected.

Jun 14, 2019Routine8 deficiencies reported

View official report

Life Safety Code (8 violations)

Life Safety CodeCorrected Aug 1, 2019

The facility failed to ensure the building was kept in good repair.

Life Safety CodeCorrected Jun 15, 2019

The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.

Life Safety CodeCorrected Aug 1, 2019

The facility failed to provide a site and/or building free of fire, health, or physical hazards.

Life Safety CodeCorrected Aug 1, 2019

The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.

Life Safety CodeCorrected Jul 3, 2019

The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented

Life Safety CodeCorrected Jul 9, 2019

The facility failed to ensure an annual inspection was conducted by the local fire marshal.

Life Safety CodeCorrected Aug 8, 2019

The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, or 13R.

Life Safety CodeCorrected Jun 15, 2019

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heart to Heart Residential Care Home LLC

Organization Type

for profit

Administrator

JOYCE P KYLE

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(210) 777-1039

heart2heartcarehome@yahoo.com

12119 San Miguel

San Antonio, TX 78233

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

12 reviews from families & visitors

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.