Brookdale Nacogdoches
Families consistently rate this highly — reviewers highlight compassionate and skilled memory care staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility is highly regarded for its specialized memory care and the compassionate nature of its staff. However, because there have been specific, serious allegations regarding hygiene and personal care, families should perform their own unannounced visits to verify cleanliness and staff attentiveness.
Google Reviews
Google Reviews
35 reviews on Google“Families considering Brookdale Nacogdoches will find a community highly praised for its compassionate, skilled staff and specialized memory care expertise. While many reviewers highlight a warm, family-like atmosphere and excellent engagement through activities, one critical review raised serious concerns regarding hygiene and medication/equipment management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled memory care staff
- Engaging social activities and programs
- Clean and well-maintained environment
- Respectful treatment of veterans and seniors
Concerns
- Issues with hygiene and personal care maintenance (mentioned by 2 reviewers)
- Inconsistency in staff communication or transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how much the staff enjoys working with the memory care residents; could you tell us more about the specific training your team receives for memory care?
- 2What kind of daily social activities or group programs do you have planned to keep residents engaged and active?
- 3How do you ensure that personal care and hygiene routines are consistently maintained for every resident throughout the day?
- 4Can you explain your process for communicating important updates or changes in a resident's well-being to their family members?
- 5In the event of a medical emergency during the night, what is the immediate protocol for the staff on duty?
- 6We noticed the facility looks very well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“As a veteran, he was ALWAYS treated with dignity and respect and even had his photo framed on the Veteran wall, in honor of his service.”
“The staff is highly skilled, caring and very responsive to their medical needs. Highest marks !”
“We have cameras in her room and it warms my heart to see the interaction between my mom and her caregivers. She is fed nutritious meals and snacks and her room is always clean.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Nacogdoches has had recent regulatory issues, including an administrative penalty of $3,500 issued in October 2023 regarding resident safety and protection from abuse or neglect. Previous inspections also noted deficiencies regarding building maintenance and repairs.
Oct 18, 2023EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Feb 20, 2020Routine
Health Code (1 violations)
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC
for profit
LOLA DZIERZANSKI
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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