Windcrest Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (62%)
- High RN turnover (57%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CARADAY HEALTHCARE chain · $211,423 in fines · Abuse citation
What this means for your family
This facility offers highly effective physical therapy and a compassionate memory care unit. However, you must be extremely vigilant regarding weekend care, as multiple families have reported significant lapses in hygiene, cleaning, and basic monitoring during those times.
Google Reviews
Google Reviews
30 reviews on Google“Families seeking rehabilitation may find excellent results, as several reviewers praise the physical therapy team for helping patients regain mobility. However, there are serious, recurring reports of neglect regarding hygiene, medication, and basic care, particularly during weekends and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate nursing and CNA staff
- Dedicated memory care unit
- Welcoming and warm atmosphere
Concerns
- Neglect of hygiene and basic care (showers, changing) during weekends (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inconsistent medication management and monitoring (mentioned by 2 reviewers)
- Staffing shortages affecting quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
The owner provides highly personalized, warm responses to 5-star reviews, often addressing specific family members by name. For negative reviews, they consistently attempt to move the conversation offline by providing a phone number and inviting direct discussion.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with feedback from families; how do you use that communication to improve the daily care for residents?
- 2We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents on their mobility goals?
- 3How do you ensure that consistent hygiene care and personal attention are maintained during the weekends and overnight shifts?
- 4Can you walk us through your specific protocols for medication management and how you ensure every dose is monitored accurately?
- 5What is your process for communicating important medical updates or changes in condition to family members, especially if we are unable to reach the facility by phone?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“the physical therapy team has worked a miracle 🙏 I can say this team has what it take to get the job done.”
“The memory care unit goes above and beyond for my Dad.”
“My experience with Wincrest Nursing and Rehab in Windcrest, Texas, was extremely disappointing. During my client’s stay, she was left in bed and not given a shower for five days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints over three years, triggering 20 of 47 total deficiencies. The most frequent issues involve care planning and treatment quality, protection from abuse and neglect, and safety hazards. While the facility has corrected identified problems, the recurring complaints about fundamental care areas suggest ongoing operational challenges that warrant careful evaluation during any visit.
Aug 14, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 3, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 28, 2024Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 24, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 30, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Jul 31, 2025
$9,113
Fine
Mar 3, 2025
$16,149
Fine
Mar 3, 2025
$93,356
Fine
May 30, 2024
$80,455
Fine
May 25, 2023
$7,443
Payment Denial
May 25, 2023
27-day denial
Ownership & Operations
Who Operates This Facility
Medina County Hospital District
for profit
CARADAY WINDCREST, LLC
ELIZABETH CANTU
Chain Affiliation
Caraday Healthcare
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 9 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit caradayhealth.com
Medicare data downloads
Original nursing home datasets
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