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Assisted Living

Carol Ann's Home INC

Families consistently rate this highly — reviewers highlight compassionate and kind nursing staff. Schedule a visit to confirm the fit.

4215 Hilton Head, Northern Hills · San Antonio, TX 782178 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.5/5

based on 8 Google reviews

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Carol Ann's Home INC Assisted Living in San Antonio, TX — Street View
Street View

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What this means for your family

This facility is highly regarded for its compassionate nursing staff and its ability to make residents feel like part of a family. However, families should be cautious about the intake process, as recent experiences suggest management may be unresponsive or uncommunicative regarding availability.

Google Reviews

Google Reviews

8 reviews on Google
Families can expect a warm, family-like atmosphere where residents are treated with genuine care and celebrated during special milestones. While the nursing and caregiving staff receive high praise for being kind and attentive, there have been specific complaints regarding poor communication and unprofessionalism from management during the intake process.

Quality Themes

FoodN/AStaff9.0CleanN/AActivities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and kind nursing staff
  • Warm, family-oriented atmosphere
  • Beautiful views of the golf course
  • Strong focus on celebrating resident milestones

Concerns

  • Unprofessional management communication

Rating Trends

Tap a year to see what changed

2345.02015(1)5.02016(1)5.02017(1)5.02018(2)5.02021(3)1.02023(1)

Distribution · 9 analyzed

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How They Respond to Reviews

100%response rate
Good

The owner provides personalized, warm responses to positive reviews by mentioning specific staff members or family members. However, they adopt a defensive tone when addressing negative feedback, attempting to correct the reviewer's narrative.

Questions for Your Tour

  • 1It is wonderful to see how much you value celebrating resident milestones; how does the staff typically involve families in these special celebrations?
  • 2Since the home has such a beautiful view of the golf course, are there specific outdoor activities or quiet spaces where residents can enjoy the scenery?
  • 3We really appreciate how responsive you are to feedback; what is the best way for our family to stay in regular, clear contact with the management team regarding updates?
  • 4With such a small and intimate group of eight residents, how does the nursing staff tailor medical care to each person's specific needs?
  • 5What does a typical day look like for the residents here in terms of social activities and shared meals?
  • 6How does the staff ensure that the warm, family-oriented atmosphere is maintained during overnight hours or medical emergencies?

Personalized based on this facility's data


Key Review Excerpts

The caregivers were so kind to her. Each had their own special relationship with her. Although, Mama Mary has since passed away we will never forget the grand way in which we were able to celebrate her 94th birthday with all the other residents, caregivers, family members, and many holiday gatherings.

Long-term resident's family · 2021★★★★★

I met her today while visiting my aunt, she is superb!!! Very lovely, helpful and kind lady.. if she and she can make my aunt happy that means she is very patient with positive attitude.

Visiting family member · 2021★★★★★

We came often to visit and knew she was loved and well cared for. We came to know and love the other residents there as well.

Long-term resident's family · 2021★★★★★
Source: 8 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

Key Findings

The most recent inspection for Carol Ann's Home Inc took place on December 9, 2022. While one violation of state standards was noted during this visit, there are currently no active enforcement actions on record for this facility.

Dec 9, 2022Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carol Ann's Home INC

Organization Type

for profit

Administrator

CAROL Q GHANBAR

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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