Health Center at Franklin Park
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 21 Google reviews

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What this means for your family
This facility shows a stark contrast between its well-regarded rehab wing and reports of serious neglect in long-term care. If you are considering this facility, we strongly recommend conducting unannounced visits and specifically asking how they manage fall risks and hydration for residents, as these were cited as major failures by multiple families.
Google Reviews
Google Reviews
21 reviews on Google“The Health Center at Franklin Park receives polarized feedback, with some families praising the rehab wing and compassionate staff, while others report severe concerns regarding patient neglect and poor communication. While recent positive reviews highlight improvements in leadership and nursing care, critical reports of dehydration, malnutrition, and unresponsive administration suggest significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Modern, cheerful rehab wing
- Effective communication from leadership
- Personalized therapy plans
Concerns
- Serious neglect including failure to address falls, hygiene, and medical needs (mentioned by 2 reviewers)
- Poor administrative communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that leadership is very responsive to feedback; how does the administration ensure that families are kept in the loop regarding daily updates or changes in care?
- 2The rehab wing looks very modern and cheerful; could you tell me more about how the personalized therapy plans are developed for residents?
- 3With such a high staffing rating, how do you ensure that the nursing team maintains consistent attention to medication schedules and timely administration?
- 4What specific protocols are in place to ensure that any falls or sudden changes in medical needs are addressed immediately by the clinical team?
- 5How does the staff approach personal hygiene and daily grooming to ensure every resident feels comfortable and well-cared for?
- 6What kind of social activities or daily outings are available to help residents stay engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The new rehab wing is absolutely fantastic. It has a bright, cheerful atmosphere that makes recovery so much more motivating, and my father even had his own private room.”
“The staff here is absolutely amazing—compassionate, attentive, and truly dedicated to their residents' well-being. The new Director of Nursing has been a fantastic addition to the team.”
“Our parent was in here for several months. Major neglect. He was a fall risk and was constantly falling. Broke his hip and they didn’t care. Still made him walk around.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered 9 deficiencies, including serious issues around resident protection from abuse and neglect in early 2024. The most recurring problems involve infection control (appearing across multiple surveys), fire safety systems, and accident prevention, though all deficiencies show correction dates. Given the recent complaint about resident protection and persistent operational issues, families should carefully evaluate this facility's current conditions before making placement decisions.
Feb 27, 2024Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 31, 2023Complaint6
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 3, 2022Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jul 29, 2021Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Aug 31, 2023
$10,082
Payment Denial
Aug 31, 2023
24-day denial
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 17, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 5, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Nov 5, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 20, 2024Follow-upCleanReport
No deficiencies found during this inspection.
May 14, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Health Center at Franklin Park
nonprofit
Chain Affiliation
American Baptist Homes of the Midwest
6 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Baptist Home Association of the Rocky Mountain INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit communityatfranklinpark.net
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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