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Nursing HomeMedicaid

Health Center at Franklin Park

Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.

1535 Park Ave, Central · Denver, CO 8021886 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 21 Google reviews

Health Center at Franklin Park Nursing Home in Denver, CO — Street View
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What this means for your family

This facility shows a stark contrast between its well-regarded rehab wing and reports of serious neglect in long-term care. If you are considering this facility, we strongly recommend conducting unannounced visits and specifically asking how they manage fall risks and hydration for residents, as these were cited as major failures by multiple families.

Google Reviews

Google Reviews

21 reviews on Google
The Health Center at Franklin Park receives polarized feedback, with some families praising the rehab wing and compassionate staff, while others report severe concerns regarding patient neglect and poor communication. While recent positive reviews highlight improvements in leadership and nursing care, critical reports of dehydration, malnutrition, and unresponsive administration suggest significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Modern, cheerful rehab wing
  • Effective communication from leadership
  • Personalized therapy plans

Concerns

  • Serious neglect including failure to address falls, hygiene, and medical needs (mentioned by 2 reviewers)
  • Poor administrative communication and difficulty reaching staff by phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(2)'22(7)'24(2)'26(1)

Distribution · 24 analyzed

5
17
4
0
3
2
2
0
1
5

How They Respond to Reviews

81%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that leadership is very responsive to feedback; how does the administration ensure that families are kept in the loop regarding daily updates or changes in care?
  • 2The rehab wing looks very modern and cheerful; could you tell me more about how the personalized therapy plans are developed for residents?
  • 3With such a high staffing rating, how do you ensure that the nursing team maintains consistent attention to medication schedules and timely administration?
  • 4What specific protocols are in place to ensure that any falls or sudden changes in medical needs are addressed immediately by the clinical team?
  • 5How does the staff approach personal hygiene and daily grooming to ensure every resident feels comfortable and well-cared for?
  • 6What kind of social activities or daily outings are available to help residents stay engaged with the community here?

Personalized based on this facility's data


Key Review Excerpts

The new rehab wing is absolutely fantastic. It has a bright, cheerful atmosphere that makes recovery so much more motivating, and my father even had his own private room.

Rehab patient's family · 2025★★★★★

The staff here is absolutely amazing—compassionate, attentive, and truly dedicated to their residents' well-being. The new Director of Nursing has been a fantastic addition to the team.

Family member · 2025★★★★★

Our parent was in here for several months. Major neglect. He was a fall risk and was constantly falling. Broke his hip and they didn’t care. Still made him walk around.

Long-term resident's family · 2025☆☆☆☆
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
14.4%
CO
13.8%
Denver
8.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
15.3%
CO
14.4%
Denver
9.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
CO
8.5%
Denver
7.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
19.5%
CO
11.3%
Denver
9.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
Denver
94.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CO
94.7%
Denver
96.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
81.8%
CO
76.3%
Denver
75.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
1.6%
CO
1.5%
Denver
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Near state avg (8.8)
7 complaint-triggered
$10,082 in fines

This facility has concerning patterns with families filing complaints that triggered 9 deficiencies, including serious issues around resident protection from abuse and neglect in early 2024. The most recurring problems involve infection control (appearing across multiple surveys), fire safety systems, and accident prevention, though all deficiencies show correction dates. Given the recent complaint about resident protection and persistent operational issues, families should carefully evaluate this facility's current conditions before making placement decisions.

Feb 27, 2024Routine
9
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Feb 27, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 31, 2023Complaint
6
0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0883Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 3, 2022Routine
13
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Jul 29, 2021Routine
9
0324Potential for harm · Widespread

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · Widespread

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Aug 31, 2023

$10,082

Payment Denial

Aug 31, 2023

24-day denial

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

6total
Apr 17, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Nov 5, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Nov 5, 2024Complaint
CleanReport

No deficiencies found during this inspection.

May 20, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

May 14, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Health Center at Franklin Park

Organization Type

nonprofit

Chain Affiliation

Chain Name

American Baptist Homes of the Midwest

Chain Size

6 facilities nationwide

Chain avg rating: 2.3/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Baptist Home Association of the Rocky Mountain INC

Owner · Organization

100%

Key personnel

Kotz, ChristinaW-2 Managing EmployeeAllen, RyanOfficer / DirectorDavidson, RogerOfficer / DirectorFord, AshleyOfficer / DirectorHanson, PhillipOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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