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Nursing HomeMedicaid

Uptown Care Center

Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.

745 E 18th Ave, Central · Denver, CO 8020379 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 55 Google reviews

5
4
3
2
1
Uptown Care Center Nursing Home in Denver, CO — Street View
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What this means for your family

While many recent reviews highlight a dedicated and friendly staff, there are persistent, serious concerns regarding the cleanliness of the facility and the quality of basic hygiene care. When touring, we strongly recommend inspecting the resident living areas closely and asking management specifically how they address sanitation and incontinence care protocols.

Google Reviews

Google Reviews

55 reviews on Google
Uptown Care Center receives polarized feedback, with many recent reviews praising the staff's kindness and the facility's welcoming atmosphere. However, significant concerns regarding cleanliness and the quality of basic care persist, with some visitors describing the environment as neglected and unsanitary. Families should carefully weigh the positive reports of staff dedication against serious allegations of poor hygiene and inadequate attention to resident needs.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean3.0Activities9.0MedsN/AMemory4.0Comms7.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Welcoming and friendly atmosphere
  • Active engagement with residents
  • Accommodating management

Concerns

  • Poor cleanliness and facility maintenance (mentioned by 4 reviewers)
  • Neglect of basic resident care (hygiene/incontinence) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'20(1)'22(1)'24(15)'26(1)

Distribution · 47 analyzed

5
35
4
4
3
1
2
1
1
6
14 reviews posted between Jul 15, 2025Jul 15, 2025 · 13 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your management team is very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
  • 2With your high staffing rating, how do you ensure that the nursing team has enough time to focus on the details of daily hygiene and personal care for each resident?
  • 3I see that facility maintenance has been a focus area recently; what is your current plan or schedule for deep cleaning and updating the resident living spaces?
  • 4Given the 4-star overall rating, what specific programs or daily activities are currently the most popular for keeping residents engaged and active?
  • 5How does your team coordinate with local medical providers to manage emergencies, and what is the process for keeping family members informed during those situations?
  • 6Since memory care is a specialized area of focus for your facility, what specific training or support systems do you have in place for staff working in that unit?

Personalized based on this facility's data


Key Review Excerpts

The staff at this care home are truly exceptional—always attentive, compassionate, and respectful. They create a warm and welcoming atmosphere that makes residents feel valued and cared for.

Visitor · 2024★★★★★

My son is a fairly new resident at Uptown Care Center and I have to give a shout out to the lovely staff... Alaina Glasgow and Sandra Barrera Have been Beyond helpful and professional and have listened to learn how they can improve what is best for my son.

Resident's family · 2024★★★★★

This has to be one of the dirtiest and safest long term care facilities in Colorado. I would not put my dog there. People with Dementia and Alzheimer’s stuck up on the 4th floor of a decrepit building in Denver.

Visitor · 2024☆☆☆☆
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
90%
Registered nurses for medical care
Total Nursing
3.10hrs
76%
All nurses + aides combined
Staff Turnover
20%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility41.9%
Worse than Avg
Here
41.9%
US
15.5%
CO
20.0%
Denver
22.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
14.4%
CO
13.8%
Denver
10.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
15.3%
CO
14.4%
Denver
10.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
CO
8.5%
Denver
7.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
19.5%
CO
11.3%
Denver
9.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
5.3%
CO
5.0%
Denver
3.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.5%
Worse than Avg
Here
74.5%
US
81.8%
CO
76.3%
Denver
75.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (8.8)
2 complaint-triggered
$8,278 in fines

Families filed a complaint that triggered an investigation revealing an abuse/neglect deficiency in March 2025, which was corrected. The facility has recurring problems with fire safety systems, medication management, and nutrition/food safety issues that persist across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of repeated fire safety violations is concerning.

Apr 29, 2026Complaint
1
0550Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 7, 2025Routine
14
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0522Potential for harm · WidespreadCorrected

Services Deficiencies

Have an externally vented heating system.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0922Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 25, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 30, 2023Routine
17
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0231Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide large enough exits.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 25, 2022Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0885Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Federal Penalties

Fine

Mar 25, 2025

$8,278

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

5total
2deficiencies
May 7, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 7, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 25, 2025Complaint
N/A0000 & 0600

A complaint survey, prompted by #CO39475, Incident #36989, Incident #37030, Incident #37715, Incident #38401, Incident #38608 and Incident #39409 was conducted on 3/24/25 to 3/25/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure two (#1 and #2) of nine residents reviewed for abuse out of 10 sample residents were kept free from physical abuse.Resident #1 admitted to the facility on 11/6/24 with diagnoses of hemiplegia (paralysis affecting one side of the body) affecting the right dominant side, aphasia (a partial loss of language skills due to brain damage) and nicotine dependence. According to Resident #1' s care plan, he had a history of reaching out and grabbing others. Resident #2 was admitted to the facility on 10/26/23 with a diagnosis of schizoaffective disorder bipolar type (mental health condition with symptoms of hallucinations and delusions and mood disorder), attention-deficit hyperactivity disorder (ADHD) and cognitive communication deficit.On 2/17/25 Resident #1 and Resident #2 were standing in line waiting to go outside for their smoking break. The residents were standing in a line close to one another. Resident #1 kicked Resident #2 and then, as a result, Resident #2 punched Resident #1 in the face. Both of the residents fell to the ground. Resident #1 sustained a laceration to his face which required him to be sent to the hospital for stitches. Findings include:I. Facility policy and procedureThe Abuse policy, dated 2/29/24, was provided by the nursing home administrator (NHA) on 3/25/25 at 5:57 p.m. It read in pertinent part, "The facility does not condone resident abuse and shall take every precaution possible to prevent resident abuse by anyone, including staff members, other residents, volunteers, and staff of other agencies serving the resident, family members, legal guardians, resident representative, sponsors, friends, or any other individuals."Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. "Providing a safe environment for the resident is one of the most basic and essential duties of our facility. Physical abuse is defined as abuse that results in bodily harm with intent. It includes hitting, slapping, pinchi..

Mar 25, 2025Complaint
N/A0000 & 1509

A survey prompted by complaint #CO39711 was completed on 3/24/25 to 3/25/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure two (#1 and #2) of nine residents reviewed for abuse out of 10 sample residents were kept free from physical abuse.Resident #1 admitted to the facility on 11/6/24 with diagnoses of hemiplegia (paralysis affecting one side of the body) affecting the right dominant side, aphasia (a partial loss of language skills due to brain damage) and nicotine dependence. According to Resident #1' s care plan, he had a history of reaching out and grabbing others. Resident #2 was admitted to the facility on 10/26/23 with a diagnosis of schizoaffective disorder bipolar type (mental health condition with symptoms of hallucinations and delusions and mood disorder), attention-deficit hyperactivity disorder (ADHD) and cognitive communication deficit.On 2/17/25 Resident #1 and Resident #2 were standing in line waiting to go outside for their smoking break. The residents were standing in a line close to one another. Resident #1 kicked Resident #2 and then, as a result, Resident #2 punched Resident #1 in the face. Both of the residents fell to the ground. Resident #1 sustained a laceration to his face which required him to be sent to the hospital for stitches. Findings include:I. Facility policy and procedureThe Abuse policy, dated 2/29/24, was provided by the nursing home administrator (NHA) on 3/25/25 at 5:57 p.m. It read in pertinent part, "The facility does not condone resident abuse and shall take every precaution possible to prevent resident abuse by anyone, including staff members, other residents, volunteers, and staff of other agencies serving the resident, family members, legal guardians, resident representative, sponsors, friends, or any other individuals."Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. "Providing a safe environment for the resident is one of the most basic and essential duties of our facility. Physical abuse is defined as abuse that results in bodily harm with intent. It includes hitting, slapping, pinchi..

May 28, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uptown Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Vivage Senior Living

Chain Size

12 facilities nationwide

Chain avg rating: 3.4/5 · Rank 5 of 17

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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