Uptown Care Center
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 55 Google reviews

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What this means for your family
While many recent reviews highlight a dedicated and friendly staff, there are persistent, serious concerns regarding the cleanliness of the facility and the quality of basic hygiene care. When touring, we strongly recommend inspecting the resident living areas closely and asking management specifically how they address sanitation and incontinence care protocols.
Google Reviews
Google Reviews
55 reviews on Google“Uptown Care Center receives polarized feedback, with many recent reviews praising the staff's kindness and the facility's welcoming atmosphere. However, significant concerns regarding cleanliness and the quality of basic care persist, with some visitors describing the environment as neglected and unsanitary. Families should carefully weigh the positive reports of staff dedication against serious allegations of poor hygiene and inadequate attention to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Welcoming and friendly atmosphere
- Active engagement with residents
- Accommodating management
Concerns
- Poor cleanliness and facility maintenance (mentioned by 4 reviewers)
- Neglect of basic resident care (hygiene/incontinence) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 2With your high staffing rating, how do you ensure that the nursing team has enough time to focus on the details of daily hygiene and personal care for each resident?
- 3I see that facility maintenance has been a focus area recently; what is your current plan or schedule for deep cleaning and updating the resident living spaces?
- 4Given the 4-star overall rating, what specific programs or daily activities are currently the most popular for keeping residents engaged and active?
- 5How does your team coordinate with local medical providers to manage emergencies, and what is the process for keeping family members informed during those situations?
- 6Since memory care is a specialized area of focus for your facility, what specific training or support systems do you have in place for staff working in that unit?
Personalized based on this facility's data
Key Review Excerpts
“The staff at this care home are truly exceptional—always attentive, compassionate, and respectful. They create a warm and welcoming atmosphere that makes residents feel valued and cared for.”
“My son is a fairly new resident at Uptown Care Center and I have to give a shout out to the lovely staff... Alaina Glasgow and Sandra Barrera Have been Beyond helpful and professional and have listened to learn how they can improve what is best for my son.”
“This has to be one of the dirtiest and safest long term care facilities in Colorado. I would not put my dog there. People with Dementia and Alzheimer’s stuck up on the 4th floor of a decrepit building in Denver.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed a complaint that triggered an investigation revealing an abuse/neglect deficiency in March 2025, which was corrected. The facility has recurring problems with fire safety systems, medication management, and nutrition/food safety issues that persist across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of repeated fire safety violations is concerning.
Apr 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 7, 2025Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have an externally vented heating system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 30, 2023Routine17
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide large enough exits.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 25, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Mar 25, 2025
$8,278
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
May 7, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 7, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2025Complaint
A complaint survey, prompted by #CO39475, Incident #36989, Incident #37030, Incident #37715, Incident #38401, Incident #38608 and Incident #39409 was conducted on 3/24/25 to 3/25/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure two (#1 and #2) of nine residents reviewed for abuse out of 10 sample residents were kept free from physical abuse.Resident #1 admitted to the facility on 11/6/24 with diagnoses of hemiplegia (paralysis affecting one side of the body) affecting the right dominant side, aphasia (a partial loss of language skills due to brain damage) and nicotine dependence. According to Resident #1' s care plan, he had a history of reaching out and grabbing others. Resident #2 was admitted to the facility on 10/26/23 with a diagnosis of schizoaffective disorder bipolar type (mental health condition with symptoms of hallucinations and delusions and mood disorder), attention-deficit hyperactivity disorder (ADHD) and cognitive communication deficit.On 2/17/25 Resident #1 and Resident #2 were standing in line waiting to go outside for their smoking break. The residents were standing in a line close to one another. Resident #1 kicked Resident #2 and then, as a result, Resident #2 punched Resident #1 in the face. Both of the residents fell to the ground. Resident #1 sustained a laceration to his face which required him to be sent to the hospital for stitches. Findings include:I. Facility policy and procedureThe Abuse policy, dated 2/29/24, was provided by the nursing home administrator (NHA) on 3/25/25 at 5:57 p.m. It read in pertinent part, "The facility does not condone resident abuse and shall take every precaution possible to prevent resident abuse by anyone, including staff members, other residents, volunteers, and staff of other agencies serving the resident, family members, legal guardians, resident representative, sponsors, friends, or any other individuals."Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. "Providing a safe environment for the resident is one of the most basic and essential duties of our facility. Physical abuse is defined as abuse that results in bodily harm with intent. It includes hitting, slapping, pinchi..
Mar 25, 2025Complaint
A survey prompted by complaint #CO39711 was completed on 3/24/25 to 3/25/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure two (#1 and #2) of nine residents reviewed for abuse out of 10 sample residents were kept free from physical abuse.Resident #1 admitted to the facility on 11/6/24 with diagnoses of hemiplegia (paralysis affecting one side of the body) affecting the right dominant side, aphasia (a partial loss of language skills due to brain damage) and nicotine dependence. According to Resident #1' s care plan, he had a history of reaching out and grabbing others. Resident #2 was admitted to the facility on 10/26/23 with a diagnosis of schizoaffective disorder bipolar type (mental health condition with symptoms of hallucinations and delusions and mood disorder), attention-deficit hyperactivity disorder (ADHD) and cognitive communication deficit.On 2/17/25 Resident #1 and Resident #2 were standing in line waiting to go outside for their smoking break. The residents were standing in a line close to one another. Resident #1 kicked Resident #2 and then, as a result, Resident #2 punched Resident #1 in the face. Both of the residents fell to the ground. Resident #1 sustained a laceration to his face which required him to be sent to the hospital for stitches. Findings include:I. Facility policy and procedureThe Abuse policy, dated 2/29/24, was provided by the nursing home administrator (NHA) on 3/25/25 at 5:57 p.m. It read in pertinent part, "The facility does not condone resident abuse and shall take every precaution possible to prevent resident abuse by anyone, including staff members, other residents, volunteers, and staff of other agencies serving the resident, family members, legal guardians, resident representative, sponsors, friends, or any other individuals."Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. "Providing a safe environment for the resident is one of the most basic and essential duties of our facility. Physical abuse is defined as abuse that results in bodily harm with intent. It includes hitting, slapping, pinchi..
May 28, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Uptown Care Center
for profit
Chain Affiliation
Vivage Senior Living
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 5 of 17
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit vivage.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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