Nursing HomeMedicaid

Havenwood-Heritage Heights

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

33 Christian Avenue, Concord, NH 03301|70 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

(603) 224-5363 Directions

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What this means for your family

Havenwood-Heritage Heights falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. A personal tour and conversation with current residents' families will give you the best picture of daily life here.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

Merrimack

18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.9%

Better than Avg

Here

2.9%

19.5%

19.1%

Merrimack

17.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility25.6%

Worse than Avg

Here

25.6%

14.4%

21.8%

Merrimack

22.8%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility25.6%

Worse than Avg

Here

25.6%

15.4%

17.8%

Merrimack

14.6%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.1%

Worse than Avg

Here

29.1%

19.4%

26.3%

Merrimack

27.2%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility9.8%

Worse than Avg

Here

9.8%

3.2%

4.4%

Merrimack

5.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility89.8%

Better than Avg

Here

89.8%

79.7%

83.0%

Merrimack

65.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility87.2%

Better than Avg

Here

87.2%

81.8%

86.5%

Merrimack

80.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.9%

Worse than Avg

Here

2.9%

1.6%

1.4%

Merrimack

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (4.0)

Havenwood-Heritage Heights shows a pattern of recurring issues across building safety, medication management, and infection control that required corrections in multiple surveys. Fire safety deficiencies appeared in all three recent inspections, while medication handling and infection prevention problems persisted into 2025. Though all violations were corrected according to state records, the facility's repeated issues with essential safety systems and care protocols warrant careful evaluation during your visit.

Mar 13, 2025Routine2 findings

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Feb 22, 2024Routine8 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Feb 2, 2023Routine4 findings

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Havenwood-Heritage Heights

Organization Type

nonprofit

Ownership & Management

Key personnel

Citizens Bank Na5% or Greater Mortgage InterestCitizens Funding Corporation5% or Greater Mortgage InterestNew Hampshire Health and Education Facilities Authority5% or Greater Mortgage InterestWeaver, SuzanneW-2 Managing EmployeeGill, DavidOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(603) 224-5363

33 Christian Avenue

Concord, NH 03301

Get Directions

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

Read reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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