Presidential Oaks
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (5 vs median 3.0)
- High staff turnover (63%)
- High RN turnover (92%)
Above average in NH · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
Presidential Oaks is highly regarded for its compassionate nursing staff and engaging activity programs, making it a strong candidate for daily care. However, families must be vigilant regarding personal property, as theft has been a recurring issue, and should be prepared for potential administrative inconsistencies during the admissions process.
Google Reviews
Google Reviews
33 reviews on Google“Presidential Oaks receives high praise for its warm, attentive nursing staff and clean, welcoming environment, with many families noting that their loved ones feel like family. However, there are recurring reports of serious security issues regarding the theft of personal belongings, including jewelry, and some families have experienced frustrating administrative hurdles during the admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and LNA staff
- Clean and well-maintained facility
- Engaging activities and social atmosphere
- Compassionate care for long-term residents
Concerns
- Theft of personal belongings and jewelry (mentioned by 2 reviewers)
- Poor administrative communication and admissions process (mentioned by 2 reviewers)
- Inconsistent staff sensitivity and professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing rating being strong, how do you ensure that the warmth and attentiveness mentioned by families remain consistent across all shifts?
- 2I noticed a few mentions regarding the security of personal items; what protocols or systems do you have in place to help residents keep their belongings safe and accounted for?
- 3Since communication is a top priority for our family, could you walk us through the standard process for how you keep families updated on their loved one’s care and any administrative changes?
- 4Given the facility's focus on social engagement, what are some of the most popular activities that help new residents feel at home and connected with others?
- 5In light of the recent health inspection reports, what specific steps has the leadership team taken to address those findings and improve the overall care environment?
- 6How does your nursing team coordinate with outside specialists to handle medical needs or emergencies, and how quickly are families typically notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The facility does not ever smell, is clean, and the activities staff is phenomenal! Always something for the residents to do and even if they can’t get out of their bed, activities goes to them.”
“The nurses and LNAs are exceptional very happy friendly caring empathetic and all have great sense of humor.”
“WARNING: do not let your loved ones keep wedding rings and diamonds while staying at Presidential Oaks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Presidential Oaks has recurring issues with safety infrastructure and abuse response protocols, with families filing complaints about neglect investigations and daily care assistance. The facility shows persistent problems across multiple surveys with fire safety systems, emergency lighting, and abuse reporting procedures. While all deficiencies report correction dates, the pattern of repeated safety violations and recent complaint-triggered findings about abuse response warrant careful consideration during your visit.
Jan 30, 2026Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nov 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 30, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Oct 26, 2023Routine6
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Presidential Oaks
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit presidentialoaks.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.