Harris Hill Center, Genesis Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 3.0)
- High RN turnover (71%)
Below average in NH · Below recommended RN staffing · $15,646 in fines
What this means for your family
While some families report positive experiences with the rehab team, the frequency of reports regarding neglect, falls, and poor hygiene is deeply concerning. We strongly advise visiting the facility unannounced during off-hours and speaking directly with current residents' families before making a decision.
Google Reviews
Google Reviews
83 reviews on Google“Harris Hill Center receives highly polarized feedback, with some families praising the compassionate nursing staff and effective rehabilitation services, while others report severe concerns regarding neglect and facility conditions. Multiple reviewers have raised critical alarms about understaffing, poor hygiene, and communication failures that have led to negative outcomes for residents. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Regular communication with family members
- Welcoming and supportive atmosphere
Concerns
- Severe understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 5 reviewers)
- Inadequate supervision resulting in resident falls (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Low-quality, unappealing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a common topic of conversation; could you walk me through how you manage response times for call lights during peak hours?
- 2Maintaining a fresh and clean environment is important to our family—what is your current housekeeping schedule and protocol for managing odors in resident living areas?
- 3Given the recent focus on resident safety, what specific measures and supervision protocols do you have in place to prevent falls and ensure resident security?
- 4I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily administrative operations to improve communication?
- 5Could you describe the current dining program and how you ensure that meals are both nutritious and appealing to residents with varying dietary needs?
- 6What does a typical day look like for a resident here, and how do you encourage participation in activities to keep everyone engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Understaffed nursing, unmanned entrance, poor communication from nursing staff to next of kin, insufficient services for residents. Place smells like urine and feces.”
“My father had two medical emergencies while there and the staff promptly called emergency services. He was always dressed and clean; even his hair was combed.”
“Multiple falls due to staff not staying with her when they were supposed to be. There was mold on the ceiling tiles in her room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harris Hill Center has faced recurring deficiencies across multiple surveys, with one family complaint triggering an infection control citation in 2024. The most frequent problem areas include care planning and assessment, medication management, and fire safety systems. While the facility reports correcting these issues, similar deficiencies have persisted across surveys from 2023 to 2024, suggesting ongoing challenges with maintaining compliance standards.
Mar 21, 2025Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 4, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Routine7
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 23, 2023Routine17
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Jun 4, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Harris Hill Center, Genesis Healthcare
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 127 of 188
Ownership & Management
Owners
Genesis Nh Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.