Epsom Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate staff and effective therapy programs, making it a strong candidate for those prioritizing quality care. However, be prepared for potential minor administrative friction, as recent visitors have noted that the new check-in system is currently inefficient.
Google Reviews
Google Reviews
10 reviews on Google“Epsom Healthcare Center receives high praise from family members who describe the staff as compassionate and family-oriented. While the facility is commended for its effective therapy services, some visitors have expressed frustration with the implementation of a new, inefficient check-in system.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Effective therapy services
- Family-oriented environment
Concerns
- Inefficient new check-in system (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the staffing rating is currently a 2/5; could you tell me how you are working to improve team coverage and ensure residents receive consistent attention?
- 2With the recent updates to your check-in process, what steps are you taking to make the entry experience smoother and more efficient for visiting family members?
- 3Given the recent state violations, what specific changes or training programs have you implemented to ensure those issues don't recur?
- 4I've read wonderful things about your therapy services and the family-oriented atmosphere; how do you integrate those strengths into the daily routine for new residents?
- 5What does a typical day look like for a resident here in terms of social engagement and group activities?
- 6How is your medical team structured to handle urgent health changes or emergencies during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother is in there and they treat her amazing. They do amazing things with her. I am so glad she went there and instead of some other place I would recommend this place for everybody.”
“The Epsom Health Care Team is a family and they have a lot of compassion for those they care for.”
“Not sure if I like the new check in system, it doesn’t seem to work very well, not sure of purpose of it”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Epsom Healthcare Center shows consistent fire safety and infection control problems across multiple surveys, with families filing at least one safety complaint. The facility has recurring deficiencies in fire safety systems (sprinklers, alarms, emergency lighting), infection prevention, and care planning that persist across inspections from 2023 to 2025. While all violations have correction dates, the pattern of repeated fire safety issues across surveys suggests ongoing operational challenges families should investigate during visits.
Feb 4, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 7, 2024Routine6
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jun 1, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 17, 2023Routine9
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Epsom Healthcare Center
for profit
Ownership & Management
Owners
Nh3 Opco Holdco LLC
Owner · Organization
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Pepper, Yehuda
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit epsomhcc.com
Medicare data downloads
Original nursing home datasets
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