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Nursing HomeMedicaid Investigative

Harmony West Des Moines

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

5010 Grand Ridge Drive, West Des Moines, IA 50265113 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 118 Google reviews

5
4
3
2
1
Harmony West Des Moines Nursing Home in West Des Moines, IA — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 5)
  • High staff turnover (63%)
  • High RN turnover (62%)

Bottom 25% in IA · Below recommended RN staffing · Worst in LEGACY HEALTHCARE chain · No penalties on record · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

Harmony West Des Moines has shown a marked improvement in recent years, particularly in leadership and therapy services. While many families report a high standard of care, we recommend asking specifically about current staffing ratios on weekends and how they handle laundry and personal item tracking, as these remain recurring points of frustration for some families.

Google Reviews

Google Reviews

118 reviews on Google
Harmony West Des Moines has experienced a significant shift in reputation, with many recent reviews praising a new administration team for improving care quality, staff morale, and facility atmosphere. While long-term rehab patients frequently highlight excellent therapy services and kind nursing staff, some families continue to express concerns regarding chronic understaffing, slow response times for call lights, and inconsistent communication.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0ActivitiesN/AMeds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Responsive and professional leadership team

Concerns

  • Chronic understaffing leading to long wait times for call lights (mentioned by 8 reviewers)
  • Inconsistent communication with families regarding medical updates (mentioned by 4 reviewers)
  • Issues with laundry services and lost personal belongings (mentioned by 3 reviewers)
  • Poor meal timing and quality issues (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'15(1)'17(8)'19(11)'21(17)'23(16)'25(17)'26(1)

Distribution · 113 analyzed

5
75
4
11
3
3
2
2
1
22

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how do you use that family input to make real-time improvements to the care experience?
  • 2Given that some families have mentioned challenges with call light response times, what specific staffing protocols or technology do you have in place to ensure residents get help quickly?
  • 3With the current CMS staffing ratings, how does your leadership team ensure that the nursing staff remains supported and able to provide consistent, high-quality attention to every resident?
  • 4How do you manage the process for tracking personal belongings and laundry to ensure items don't go missing?
  • 5Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and timely administration for residents?
  • 6I understand you have a strong physical and occupational therapy program; how do you integrate those sessions into the daily routine so residents don't miss out on meals or social activities?

Personalized based on this facility's data


Key Review Excerpts

I know this place hasn’t always had the best reputation, but it is on its way to greatness under their new administrator Karah!

Community member/Observer · 2023★★★★★

On the day of this release, Mom was overwhelmed by the farewell. As we left her room and proceeded to make our way to the front, many staff members stopped to hug mom and wish her well.

Rehab patient's family · 2024★★★★★

The therapists were all very knowledgeable, attractive and motivating. I started out with a poor attitude about my chances for being mobile. The way they work you, teach you and become your friends is o

Rehab patient · 2025★★★★★
Source: 118 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.4%
Worse than Avg
Here
14.4%
US
12.1%
IA
4.1%
Polk
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.4%
IA
19.4%
Polk
11.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.4%
IA
25.9%
Polk
19.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
IA
93.9%
Polk
96.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
14.4%
IA
17.6%
Polk
13.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
15.3%
IA
17.5%
Polk
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
IA
84.0%
Polk
90.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.4%
Mixed vs Avgs
Here
81.4%
US
79.7%
IA
73.3%
Polk
83.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
IA
2.0%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Well above state avg (6.2)
28 complaint-triggered

Harmony West Des Moines has serious quality concerns with 40 complaint-triggered deficiencies from families who filed reports about care problems. The facility repeatedly struggles with nursing staffing levels, medication management, and infection control across multiple surveys. While all violations show correction dates, the persistent pattern of complaints about basic care standards, resident dignity, and safety issues suggests ongoing operational challenges that families should carefully investigate before considering placement.

Mar 5, 2026Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 20, 2025Routine
17
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 20, 2024Complaint
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jul 29, 2024Complaint
3
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 11, 2023Routine
10
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 11, 2023Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
36deficiencies
Apr 21, 2026Complaint
Clean

Fed violations: 0, State violations: 0

Mar 5, 2026Inspection
Clean

Fed violations: 14, State violations: 2

Aug 14, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Mar 21, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Feb 20, 2025Inspection
Clean

Fed violations: 13, State violations: 0

Dec 31, 2024Complaint
Clean

Fed violations: 0, State violations: 0

Nov 20, 2024Complaint
Clean

Fed violations: 4, State violations: 0

Aug 17, 2024Complaint
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harmony West Des Moines

Organization Type

for profit

Chain Affiliation

Chain Name

Legacy Healthcare

Chain Size

89 facilities nationwide

Chain avg rating: 3.0/5 · Rank 89 of 89 (Worst)

Ownership & Management

Owners

Doros Generation Trust U/a/d 1/3/12

Owner · Organization

26%

Gpn Fam Tr Ua 04282008

Owner · Organization

60%

Oakway Operations LLC

Owner · Organization

15%

Key personnel

Smith, SammarraW-2 Managing EmployeeShabat, MenachemOfficer / DirectorLegacy Healthcare Financial Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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