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Bickford Cottage Wdm

Families consistently rate this highly — reviewers highlight warm, home-like environment. Schedule a visit to confirm the fit.

5050 Hawthorne Dr, West Des Moines, IA 5026566 bedsLicensed & Active
Google rating
4.6/5

based on 37 Google reviews

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Bickford Cottage Wdm Memory Care in West Des Moines, IA — Street View
Street View

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What this means for your family

Bickford Cottage is highly regarded for its warm, home-like environment and dedicated staff, making it a strong contender for those prioritizing a comfortable setting. However, because past reviews have raised concerns about staffing levels and response times, we recommend asking specifically about current staffing ratios and how they handle call-light response times during evening and weekend shifts.

Google Reviews

Google Reviews

37 reviews on Google
Bickford Cottage WDM is frequently praised for its cozy, home-like atmosphere and friendly, attentive staff who treat residents like family. While many families report high satisfaction with the care and environment, there are historical concerns regarding staffing levels and responsiveness that potential residents should investigate during their tour.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0Activities8.0MedsN/AMemory8.0Comms8.0ValueN/A

Strengths

  • Warm, home-like environment
  • Caring and friendly staff
  • Clean and well-maintained facility
  • Responsive leadership and administrative team

Concerns

  • Low staffing levels leading to delayed assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(1)3.01.0'21(1)1.04.9'23(18)5.05.0'25(3)5.0'26(2)

Distribution · 40 analyzed

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How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care the leadership team puts into communicating with families; how does the administrative team stay in touch with residents' families regarding daily updates?
  • 2The facility feels so warm and home-like; how do you ensure the environment stays cozy and personalized for each of our 66 residents?
  • 3We want to make sure our loved one gets timely help when they need it; what steps are in place to ensure staff can respond quickly to call lights during busy shifts?
  • 4What kind of daily activities or sensory programs are available to keep the memory care residents engaged and active?
  • 5How does the care team handle medical emergencies or sudden changes in health during the overnight hours?
  • 6With such a clean and well-maintained facility, what is your routine for ensuring the common areas remain comfortable and safe for residents with memory impairment?

Personalized based on this facility's data


Key Review Excerpts

My dad is in memory care and as a nurse myself I can see that staff really cares for dad and the other residents. His hygiene needs are met and his room is clean. Staff/Administration are always willing to listen to our concerns & have made every effort to make any changes that are needed.

Memory care family member · 2023★★★★★

The staff is very attentive to the residents always making sure all of their day to day needs are met as well as fun activities to participate in. It is very organized, clean & safe definitely a homelike environment.

Prospective family member · 2024★★★★★

The staff is kind, the nurse has been there a long time, and the sales team easy to work with. With its locked facility and large courtyard my mom is safe. I know if something is going on they call me.

Memory care family member · 2023★★★★★
Source: 37 Google reviews

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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