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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 43% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 10 findings, above the IA average of 6.2. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Arbor Springs of West Des Moines is highly regarded for its specialized dementia care, with families frequently praising the compassionate and knowledgeable staff who manage complex behavioral needs. While clinical care and daily interactions are consistently highlighted as excellent, some families have reported frustrating administrative issues regarding financial refunds and documentation. Overall, the facility is viewed as a supportive, community-oriented environment for those with advanced memory care needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 24 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The carers were so kind to my mom at a time in her life when she was no longer always kind.”
“Our mother was at Arbor Springs for 18 months. She started in skilled nursing after a fall and then moved to long term care. We visited several times a week and really got to know the staff and see the amazing care they provided to everyone.”
“The only issues I’ve had are related to administration. I was told I’d receive a refund for the days I paid for after my mother passed within sixty days. It’s now been two months and no matter how many times I’ve followed up in person or via phone I get no answers.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
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Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing at least three complaints that triggered inspections, resulting in issues with care quality and dietary services. The most recurring problems involve treatment and care delivery (appearing in multiple surveys), fire safety systems, and medication management errors. While all deficiencies show correction dates, the repeated issues with basic care standards and the fact that families felt compelled to file formal complaints suggest ongoing quality concerns that warrant careful evaluation during any visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Arbor Springs of West Des Moines L L C
for profit
Owners
Integro Healthcare Holdings LLC
Owner · Organization
Clark, Tracy
Owner (parent company)
Dao, Kenneth
Owner (parent company)
Farber, Rowan
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit arborsprings.org
Medicare data downloads
Original nursing home datasets
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