Arbor Springs of West Des Moines L L C
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews
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What this means for your family
Arbor Springs is an excellent choice for families prioritizing compassionate, specialized dementia care, as the staff is consistently praised for their patience and expertise. However, families should be aware of potential administrative hurdles; ensure you have clear, written expectations regarding financial refunds and documentation before finalizing move-in agreements.
Google Reviews
Google Reviews
19 reviews on Google“Arbor Springs of West Des Moines is highly regarded for its specialized dementia care, with families frequently praising the compassionate and knowledgeable staff who manage complex behavioral needs. While clinical care and daily interactions are consistently highlighted as excellent, some families have reported frustrating administrative issues regarding financial refunds and documentation. Overall, the facility is viewed as a supportive, community-oriented environment for those with advanced memory care needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and knowledgeable dementia care staff
- Small, community-oriented building layout
- High quality of daily resident care
- Strong support for families during end-of-life transitions
Concerns
- Administrative delays with financial refunds and tax documentation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love hearing that your staff is so compassionate with dementia care; how do you specifically tailor your daily activities to engage residents with different memory needs?
- 2Since this is such a cozy, community-oriented building, how do the residents typically interact with one another during meal times or group activities?
- 3Could you walk us through your protocol for handling medical emergencies or changes in health status during the overnight hours?
- 4What steps is the administration taking to ensure that communication with families remains clear and timely regarding both care updates and administrative paperwork?
- 5How does the nursing team approach the sensitive process of supporting families during end-of-life transitions?
- 6With the recent state inspections, what specific improvements has the facility implemented to address past deficiencies and ensure high-quality care?
Personalized based on this facility's data
Key Review Excerpts
“The carers were so kind to my mom at a time in her life when she was no longer always kind.”
“Our mother was at Arbor Springs for 18 months. She started in skilled nursing after a fall and then moved to long term care. We visited several times a week and really got to know the staff and see the amazing care they provided to everyone.”
“The only issues I’ve had are related to administration. I was told I’d receive a refund for the days I paid for after my mother passed within sixty days. It’s now been two months and no matter how many times I’ve followed up in person or via phone I get no answers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing at least three complaints that triggered inspections, resulting in issues with care quality and dietary services. The most recurring problems involve treatment and care delivery (appearing in multiple surveys), fire safety systems, and medication management errors. While all deficiencies show correction dates, the repeated issues with basic care standards and the fact that families felt compelled to file formal complaints suggest ongoing quality concerns that warrant careful evaluation during any visit.
Feb 9, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 29, 2025Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 29, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 6, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Arbor Springs of West Des Moines L L C
for profit
Ownership & Management
Owners
Integro Healthcare Holdings LLC
Owner · Organization
Clark, Tracy
Owner (parent company)
Dao, Kenneth
Owner (parent company)
Farber, Rowan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit arborsprings.org
Medicare data downloads
Original nursing home datasets
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