Pine Acres Rehabilitation and Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 31 Google reviews

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What this means for your family
While the rehabilitation and therapy departments are frequently praised, the facility has faced serious allegations regarding resident safety, hygiene, and basic care protocols. We strongly recommend that you research recent state inspection reports and personally observe the facility's security measures and cleanliness before making a decision.
Google Reviews
Google Reviews
31 reviews on Google“Reviews for Pine Acres Rehabilitation and Care Center are highly polarized, with some families praising the compassionate staff and effective therapy services, while others report severe neglect and safety failures. Critical concerns include issues with basic hygiene, inadequate hydration and feeding protocols, and a major incident involving a resident wandering off the premises. Prospective families should be aware of the significant discrepancy between the positive experiences of some and the alarming safety and care complaints raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy services
- Spacious skilled nursing rooms
- Dedicated, long-term nursing staff
- Active and engaging activities department
Concerns
- Neglect regarding hydration and nutrition (mentioned by 2 reviewers)
- Poor facility hygiene and pest issues (mentioned by 2 reviewers)
- Safety and elopement risks for memory care residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the activity department is highly praised; could you walk me through a typical weekly schedule and how you encourage residents to participate?
- 2Given the importance of proper nutrition and hydration for recovery, what specific protocols do you have in place to monitor and ensure residents are meeting their daily intake goals?
- 3Could you show me your current housekeeping and pest control schedule, and explain how you maintain high standards of cleanliness throughout the facility?
- 4For residents in memory care, what specific safety measures and supervision protocols are in place to ensure they remain secure while still enjoying the facility?
- 5I see that you have responded to some feedback online; what is your process for communicating with families when concerns about care or facility standards arise?
- 6Since your therapy services are a known strength, how do the physical and speech therapists coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is great and works hard with the patients to have them return home after rehabilitation. The nursing department is fantastic. They always go above and beyond for the patients.”
“Before you send family member here. Please just Google the name. And you'll find out how easy it is for a person with dementia that wears an alarm bracelet walk right out the front door.”
“This place is horrible, a nurse told us that she didn’t give our loved one water because they urinate too much, also said they weren’t worried about them eating because they were giving Ensure daily.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
13
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, with half triggered by family complaints. The most persistent issues involve staffing shortages, accident prevention, and medication management errors. While all deficiencies show correction dates, problems repeatedly resurface across multiple surveys, suggesting systemic challenges in maintaining consistent care standards that families should carefully consider.
Jan 8, 2026Routine12
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jan 8, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 26, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 9, 2025Routine16
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 9, 2025Complaint2
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 19, 2024
$121,006
Fine
Oct 10, 2024
$71,169
Payment Denial
Oct 10, 2024
16-day denial
Fine
Aug 16, 2023
$160,934
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Feb 11, 2026InspectionClean
Fed violations: 0, State violations: 0
Jan 8, 2026InspectionClean
Fed violations: 12, State violations: 0
Dec 18, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 4, 2025ComplaintClean
Fed violations: 2, State violations: 1
Oct 22, 2025ComplaintClean
Fed violations: 1, State violations: 0
Sep 22, 2025ComplaintClean
Fed violations: 0, State violations: 0
Aug 26, 2025ComplaintClean
Fed violations: 4, State violations: 0
Jul 9, 2025InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Pine Acres Rehabilitation and Care Center
for profit
Ownership & Management
Owners
Gutman, Leibel
Owner
Ike, Akiko
Owner
Kaplan, Yisroel
Owner
Kohn, Brian
Owner
Rosenblatt, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit pineacrescenter.com
Medicare data downloads
Original nursing home datasets
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