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Nursing HomeMedicaid

Pine Acres Rehabilitation and Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1501 Office Park Road, West Des Moines, IA 50265140 bedsLicensed & Active
Google rating
3.5/5

based on 31 Google reviews

5
4
3
2
1
Pine Acres Rehabilitation and Care Center Nursing Home in West Des Moines, IA — Street View
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What this means for your family

While the rehabilitation and therapy departments are frequently praised, the facility has faced serious allegations regarding resident safety, hygiene, and basic care protocols. We strongly recommend that you research recent state inspection reports and personally observe the facility's security measures and cleanliness before making a decision.

Google Reviews

Google Reviews

31 reviews on Google
Reviews for Pine Acres Rehabilitation and Care Center are highly polarized, with some families praising the compassionate staff and effective therapy services, while others report severe neglect and safety failures. Critical concerns include issues with basic hygiene, inadequate hydration and feeding protocols, and a major incident involving a resident wandering off the premises. Prospective families should be aware of the significant discrepancy between the positive experiences of some and the alarming safety and care complaints raised by others.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean3.0Activities8.0MedsN/AMemory1.0Comms4.0ValueN/A

Strengths

  • Effective physical and speech therapy services
  • Spacious skilled nursing rooms
  • Dedicated, long-term nursing staff
  • Active and engaging activities department

Concerns

  • Neglect regarding hydration and nutrition (mentioned by 2 reviewers)
  • Poor facility hygiene and pest issues (mentioned by 2 reviewers)
  • Safety and elopement risks for memory care residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(5)'21(2)'23(4)'25(5)'26(7)

Distribution · 33 analyzed

5
17
4
4
3
1
2
2
1
9

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the activity department is highly praised; could you walk me through a typical weekly schedule and how you encourage residents to participate?
  • 2Given the importance of proper nutrition and hydration for recovery, what specific protocols do you have in place to monitor and ensure residents are meeting their daily intake goals?
  • 3Could you show me your current housekeeping and pest control schedule, and explain how you maintain high standards of cleanliness throughout the facility?
  • 4For residents in memory care, what specific safety measures and supervision protocols are in place to ensure they remain secure while still enjoying the facility?
  • 5I see that you have responded to some feedback online; what is your process for communicating with families when concerns about care or facility standards arise?
  • 6Since your therapy services are a known strength, how do the physical and speech therapists coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is great and works hard with the patients to have them return home after rehabilitation. The nursing department is fantastic. They always go above and beyond for the patients.

Rehab patient · 2022★★★★★

Before you send family member here. Please just Google the name. And you'll find out how easy it is for a person with dementia that wears an alarm bracelet walk right out the front door.

Family member · 2025☆☆☆☆

This place is horrible, a nurse told us that she didn’t give our loved one water because they urinate too much, also said they weren’t worried about them eating because they were giving Ensure daily.

Family member · 2023☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
87%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

2

measures

Worse Than Avg

13

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
19.4%
IA
25.9%
Polk
19.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
IA
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.3%
IA
17.5%
Polk
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
15.4%
IA
19.4%
Polk
11.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.5%
IA
20.7%
Polk
20.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.9%
Worse than Avg
Here
19.9%
US
14.4%
IA
17.6%
Polk
13.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.8%
Worse than Avg
Here
53.8%
US
79.7%
IA
73.3%
Polk
83.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.4%
Worse than Avg
Here
77.4%
US
81.8%
IA
84.0%
Polk
91.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.2%
Worse than Avg
Here
6.2%
US
1.6%
IA
2.0%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
4penalties
57 complaint-triggered
$353,109 in fines

This facility has a concerning pattern of recurring deficiencies, with half triggered by family complaints. The most persistent issues involve staffing shortages, accident prevention, and medication management errors. While all deficiencies show correction dates, problems repeatedly resurface across multiple surveys, suggesting systemic challenges in maintaining consistent care standards that families should carefully consider.

Jan 8, 2026Routine
12
0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Jan 8, 2026Complaint
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 25, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 26, 2025Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jun 9, 2025Routine
16
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 9, 2025Complaint
2
0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Dec 19, 2024

$121,006

Fine

Oct 10, 2024

$71,169

Payment Denial

Oct 10, 2024

16-day denial

Fine

Aug 16, 2023

$160,934

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
30deficiencies
Feb 11, 2026Inspection
Clean

Fed violations: 0, State violations: 0

Jan 8, 2026Inspection
Clean

Fed violations: 12, State violations: 0

Dec 18, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Nov 4, 2025Complaint
Clean

Fed violations: 2, State violations: 1

Oct 22, 2025Complaint
Clean

Fed violations: 1, State violations: 0

Sep 22, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Aug 26, 2025Complaint
Clean

Fed violations: 4, State violations: 0

Jul 9, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Acres Rehabilitation and Care Center

Organization Type

for profit

Ownership & Management

Owners

Gutman, Leibel

Owner

Ike, Akiko

Owner

Kaplan, Yisroel

Owner

Kohn, Brian

Owner

Rosenblatt, Moshe

Owner

Key personnel

Aschendorf, JonathanManaging Control - Governing BodyAschendorf, JonathanManagerBishop, AndrewManagerBlackburn, NatashaManagerKaplan, YisroelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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