Harbour View Senior Living CORP
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 67 Google reviews

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What this means for your family
Harbour View is highly regarded for its communication and nursing staff, making it a strong choice for families who value active involvement. However, due to reports of maintenance issues and inconsistent housekeeping, we strongly recommend touring the specific room your loved one will occupy and asking for a clear policy on how maintenance requests are tracked and resolved.
Google Reviews
Google Reviews
67 reviews on Google“Harbour View Senior Living receives high praise from many families for its compassionate nursing staff, attentive care, and effective transition processes for new residents. However, a segment of reviewers reports significant concerns regarding facility maintenance, cleanliness, and staffing levels, suggesting a polarized experience depending on the specific wing or period of residency.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and smooth transition/admission process
- Strong communication with family members
- Engaging activities and recreation team
Concerns
- Inconsistent cleanliness and housekeeping services (mentioned by 3 reviewers)
- Understaffing and lack of resident supervision (mentioned by 3 reviewers)
- Facility maintenance issues (e.g., heating, furniture) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the 5-star staffing rating, how do you ensure that level of attention remains consistent throughout the day and night to keep residents well-supervised?
- 2I noticed some feedback regarding housekeeping and facility maintenance; what is your current process for addressing room cleanliness and routine repairs?
- 3With 13 recent state violations, what specific steps is the leadership team taking to improve the facility's health inspection outcomes?
- 4I see that you actively engage with families online; how do you typically handle communication when a family member has a concern about their loved one's care?
- 5The recreation team is highly praised—could you walk me through a few of the most popular activities that residents are currently participating in?
- 6How does your nursing team coordinate with local medical providers to ensure prompt care during health emergencies or sudden changes in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“The DON and Charge nurse are very informative and always giving us updates. They treat each resident with love and respect. Each staff member is attentive to our mother needs.”
“The nursing staff was caring and understanding, not just to my uncle but to us as well. We would call often and they were always willing to give us an update.”
“His room was small and dingy. He was paying for the housekeeping services and laundry services. It took a month of complaining before it was cleaned for him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with persistent fire safety violations across multiple years, including emergency lighting, sprinkler systems, and exit equipment that have repeatedly failed inspections. The facility has significant deficiencies in nursing supervision, medication management, and infection control, with families filing five complaint-triggered reports about issues including food safety and nurse staffing. While all violations show correction dates, the recurring nature of fire safety problems suggests ongoing compliance challenges that families should carefully evaluate.
Jan 28, 2026Complaint1
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 21, 2025Routine21
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 5, 2024Routine5
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 5, 2024Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 1, 2023Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 27, 2021Routine8
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Aug 21, 2025
$28,674
Ownership & Operations
Who Operates This Facility
Harbour View Senior Living CORP
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit harbourviewsl.com
Medicare data downloads
Original nursing home datasets
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