Optima Care Castle Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
Watch Optima Care Castle Hill
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 7)
Bottom 25% in NJ · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
This facility is highly regarded for its admissions process, social work support, and active therapy programs. However, families must be vigilant regarding daily care; we strongly recommend frequent, unannounced visits to ensure hygiene standards are met and to monitor personal belongings, as these are recurring areas of concern.
Google Reviews
Google Reviews
45 reviews on Google“Optima Care Castle Hill receives high praise for its admission process, social work support, and dedicated nursing staff who are frequently cited for their kindness and professionalism. However, there are serious, recurring reports of neglect, including hygiene issues, missing personal belongings, and poor communication regarding patient status. Families should weigh the strong rehab and social work services against significant concerns regarding consistent bedside care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful admissions team
- Attentive and supportive social workers
- Effective physical therapy and rehab services
- Many staff members noted for compassion and patience
Concerns
- Poor hygiene and neglect of basic patient care needs (mentioned by 3 reviewers)
- Missing personal belongings and patient property (mentioned by 2 reviewers)
- Unresponsive or poor communication from nursing stations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your social workers and the admissions team; how do you ensure that the transition into the community is smooth for new residents?
- 2What specific protocols do you have in place to ensure that personal belongings and property are kept secure and organized within the resident rooms?
- 3How does the nursing station manage communication with family members to ensure we are always updated on any changes in a resident's condition?
- 4Could you walk us through your daily routine for maintaining high standards of hygiene and personal care for every resident?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The entire nursing staff Michel , Rosa , Eunice , Maria, Olga ! TOP TIER ! . They are patient and never give up on her.”
“I had an elderly family member admitted twice at Optima Care Castle Hill the admission process was through Maribel who went above & beyond to make the process as smooth as possible.”
“My mother say in a wet diaper for hours giving her a fungul infection as well as a UTI. They would not take her to the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with families filing complaints that triggered inspections, including recent unresolved accident prevention issues. The most recurring problems involve fire safety systems, care planning, and medication management. While many past violations have been corrected, a January 2026 safety deficiency remains without a correction plan, and the facility has faced repeated issues with protecting residents from abuse and neglect across multiple surveys.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 10, 2025Routine27
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 10, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 30, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jan 15, 2026
$12,740
Ownership & Operations
Who Operates This Facility
Optima Care Castle Hill
for profit
Chain Affiliation
Optima Care
8 facilities nationwide
Chain avg rating: 3.0/5 · Rank 6 of 8
Ownership & Management
Owners
Mendel, Eric
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit optimacarecastlehill.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
NY Found-Sr Citizens Ehp#5 Clinton Gardens
2.4 miAssisted Living · New York, NY
Alaris Health at Belgrove
6.5 miNursing Home · Kearny, NJ
Broadway House for Continuing Care
7.0 miNursing Home · Newark, NJ
Downtown Brooklyn Nursing & Rehabilitation Center
7.5 miNursing Home · Brooklyn, NY
Sinai Post-Acute Nursing & Rehab Center
7.9 miNursing Home · Newark, NJ
Complete Care at Inglemoor, LLC
8.4 miNursing Home · Englewood, NJ