Optima Care Fountains
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 147 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 7)
Bottom 25% in NJ · Below recommended RN staffing · Worst in OPTIMA CARE chain · $60,823 in fines
What this means for your family
While the facility is praised for its cleanliness and friendly front-desk staff, the recurring reports of neglect and poor communication are significant red flags. If you choose this facility, it is highly recommended that you visit frequently and maintain active oversight of your loved one's care, as multiple families noted that consistent presence is required to ensure basic needs are met.
Google Reviews
Google Reviews
147 reviews on Google“Optima Care Fountains receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly front-desk staff, and dedicated nursing care. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inconsistent medical oversight, particularly during off-hours and weekends. Families considering this facility should be aware that experiences vary widely, with some finding it a compassionate environment while others describe it as understaffed and unresponsive.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front desk staff
- Attentive and compassionate nursing/CNA staff
- Efficient check-in and visitor management system
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Inconsistent quality and dietary management of food (mentioned by 4 reviewers)
- Lack of proper hygiene and patient care oversight (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 152 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a large capacity of 334 residents, what specific protocols are in place to ensure that communication remains consistent and that families can easily reach a staff member when they have questions?
- 2I noticed that medication management is a high priority for our family; could you walk me through your current process for ensuring accuracy and timely administration for residents?
- 3We understand that dining is a key part of daily life; how do you manage dietary needs and ensure that meal quality remains consistent across such a large facility?
- 4With recent feedback regarding response times, could you explain how your nursing and CNA teams are structured to ensure that residents receive timely assistance when they need it most?
- 5How does your team ensure that consistent hygiene and personal care oversight are maintained throughout the day, especially during shift changes?
- 6What does a typical daily activity schedule look like for residents, and how do you ensure that those in memory care are engaged and supported?
Personalized based on this facility's data
Key Review Excerpts
“The team at Optima Care really did go above and beyond for my father, and got him back to walking and talking w/ his tracheostomy within a month.”
“The majority of the aides are excellent at what they do and really care for their charges. They treat them with care and dignity.”
“My grandfather needed to go to a rehabilitation center after his hospital stay, so we had came across this place. Not even 2 days he spent in this sad excuse of an establishment and he was sent right back to the hospital in even worse condition than he had arrived.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
9
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaint-triggered deficiencies at this facility, indicating ongoing care concerns that prompted family reports. The most recurring issues involve medication management, accident prevention and safety hazards, and medical record keeping problems. While the facility has corrected each deficiency when cited, the pattern shows repeated violations across multiple areas including a serious safety hazard citation as recently as January 2025.
Feb 19, 2026Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Jul 22, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 30, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 17, 2024Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2024Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 30, 2025
$17,345
Fine
Oct 17, 2024
$34,138
Ownership & Operations
Who Operates This Facility
Optima Care Fountains
for profit
Chain Affiliation
Optima Care
8 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 8 (Worst)
Ownership & Management
Owners
Optima Care Riverview Investment, LLC
Owner · Organization
Mendel, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit optimacarefountains.com
Medicare data downloads
Original nursing home datasets
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