The Pines Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
The Pines offers a highly regarded rehabilitation program with professional therapy staff, making it a strong candidate for short-term recovery. However, families must be aware of consistent reports regarding understaffing and slow response times; we strongly recommend visiting during off-hours to observe the environment firsthand and asking management about their specific protocols for call-light response.
Google Reviews
Google Reviews
45 reviews on Google“The Pines Healthcare Center receives highly polarized feedback, with many reviewers praising the physical therapy department and specific staff members for their professionalism and care. Conversely, multiple families and patients report significant concerns regarding chronic understaffing, long response times for call lights, and poor facility cleanliness. Prospective families should weigh the strong rehabilitation outcomes against consistent reports of neglect and administrative communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual nursing staff
- Active and engaging activity department
- Helpful social work and administrative support
Concerns
- Chronic understaffing leading to long call light response times (mentioned by 5 reviewers)
- Poor facility cleanliness and hygiene issues (mentioned by 4 reviewers)
- Inconsistent or poor communication from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring timely responses to call lights during peak hours?
- 2I noticed some feedback regarding facility hygiene; could you walk me through your daily housekeeping and deep-cleaning schedule for resident rooms?
- 3Since therapy is a standout strength here, how do you integrate physical and occupational therapy sessions into a resident's daily routine?
- 4What is your current process for keeping families updated on changes in a loved one's health or medication management, and who is our primary point of contact?
- 5Could you describe how the activity department tailors programs to keep residents engaged throughout the week?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident experiences an urgent medical issue after hours?
Personalized based on this facility's data
Key Review Excerpts
“The Pines in Canton has the best activity department I’ve seen at any nursing home. Their schedule is absolutely chalk full of things to do, and there’s always something going on.”
“My father came to the Pines facility at the end of October from another long-term care facility. He had lost a significant amount of weight at the prior facility. Not even one month following, I’m happy to say he is thriving and has gained almost 10 pounds due to the attentive nature of the staff at the Pines.”
“Unfortunately, they are so short staffed his call light was on for hours before I went to find someone, my brother has extreme breathing issues so had it been an emergency and he waited hours for help, well you can guess the outcome!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against The Pines Healthcare Center, triggering 10 of the 34 total deficiencies found across recent surveys. The most recurring problems involve medication management (with error rates exceeding 5%), safety and accident prevention, and fire safety systems. While the facility has provided correction dates for all identified issues, the pattern of complaints and repeated deficiencies in critical care areas warrants careful consideration during any visit.
May 21, 2025Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 26, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 2, 2023Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 14, 2023Complaint4
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Sep 14, 2023Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 14, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 14, 2023
$14,680
Ownership & Operations
Who Operates This Facility
The Pines Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 36 of 121
Ownership & Management
Owners
Sxcy Mstr Lsco, LLC
Owner · Organization
Health Care Lease Facilities, LLC
Owner (parent company) · Organization
Sxcy Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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