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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 46 Google reviews
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The Pines Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and compassionate and attentive individual nursing staff. Review the component ratings and current source records before deciding.
The Pines Healthcare Center receives highly polarized feedback, with many reviewers praising the physical therapy department and specific staff members for their professionalism and care. Conversely, multiple families and patients report significant concerns regarding chronic understaffing, long response times for call lights, and poor facility cleanliness. Prospective families should weigh the strong rehabilitation outcomes against consistent reports of neglect and administrative communication issues.
Quality Themes
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Concerns
Rating Trends
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Distribution · 46 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The Pines in Canton has the best activity department I’ve seen at any nursing home. Their schedule is absolutely chalk full of things to do, and there’s always something going on.”
“My father came to the Pines facility at the end of October from another long-term care facility. He had lost a significant amount of weight at the prior facility. Not even one month following, I’m happy to say he is thriving and has gained almost 10 pounds due to the attentive nature of the staff at the Pines.”
“Unfortunately, they are so short staffed his call light was on for hours before I went to find someone, my brother has extreme breathing issues so had it been an emergency and he waited hours for help, well you can guess the outcome!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against The Pines Healthcare Center, triggering 10 of the 34 total deficiencies found across recent surveys. The most recurring problems involve medication management (with error rates exceeding 5%), safety and accident prevention, and fire safety systems. While the facility has provided correction dates for all identified issues, the pattern of complaints and repeated deficiencies in critical care areas warrants careful consideration during any visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
The Pines Healthcare Center
for profit
Communicare Health
120 facilities nationwide
Chain avg rating: 2.8/5 · Rank 36 of 121
Owners
Sxcy Mstr Lsco, LLC
Owner · Organization
Health Care Lease Facilities, LLC
Owner (parent company) · Organization
Sxcy Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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